______________ is using direct threats or force on those who resist change.
A. Negotiation
B. Coercion
Cooptation
D. Education and communication
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An individual is likely to resist change because of all of the following reasons except _____________.
A. uncertainty
B. increased productivity
C. concern over personal loss
D. belief that the change is not in the organization’s best interest
Techniques to change people and the quality of interpersonal work relationships are termed _______________.
A. operations
B. organizational development
C. downsizing
D. robotics
Managers’ options for change essentially fall into what three categories?
A. environment, technology, and mission
B. structure, technology, and people
C. mission, structure, and people
D. mission, environment, and process
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ______________.
A. change masters
B. change agents
C. operations managers
D. charismatic leaders