Techniques to change people and the quality of interpersonal work relationships are termed _______________.
A. operations
B. organizational development
C. downsizing
D. robotics
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Managers’ options for change essentially fall into what three categories?
A. environment, technology, and mission
B. structure, technology, and people
C. mission, structure, and people
D. mission, environment, and process
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ______________.
A. change masters
B. change agents
C. operations managers
D. charismatic leaders
Lewin’s theory is consistent with which view of organizational change?
A. continuous
B. contemporary
C. Mayo’s
D. “calm waters”
What is the tendency for decision makers to falsely believe that they would have accurately predicted the outcome of an event once that outcome is actually known?
A. the hindsight bias
B. the sunk costs error
C. the randomness bias
D. the selective perception bias