The additional consumer services and benefits built around the actual product are called the:
A. Core product
B. Augmented product
C. Facilitating product
D. Supportive product
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In the joining phase of the customer delivery system:
A. The customer arrives at the service location
B. The customer consumes the service
C. The customer refers new customers to the service
D. The customer makes the initial inquiry contact
The added value endowed on products and services is the:
A. Brand equity
Brand mark
C. Brand name
D. Trademark
The stage of the new product development process where the number of new product ideas is reduced is called:
A. Idea screening
Business analysis
Concept testing
D. Test marketing
In the ________ phase of the new product development process prototypes appear for the first time.
A. Idea generation
B. Concept development
C. Test marketing
D. Product development