题目内容

In the joining phase of the customer delivery system:

A. The customer arrives at the service location
B. The customer consumes the service
C. The customer refers new customers to the service
D. The customer makes the initial inquiry contact

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The added value endowed on products and services is the:

A. Brand equity
Brand mark
C. Brand name
D. Trademark

The stage of the new product development process where the number of new product ideas is reduced is called:

A. Idea screening
Business analysis
Concept testing
D. Test marketing

In the ________ phase of the new product development process prototypes appear for the first time.

A. Idea generation
B. Concept development
C. Test marketing
D. Product development

The differential effect that knowing the brand name has on customer response to the product and its marketing is termed:

A. Brand presence
Brand positioning
C. Brand equity
D. Brand liability