题目内容

During meet and greet, it is important to be part of the conversation.

A. True
B. False

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People speak the same language, therefore, there is no misunderstanding among them.

A. True
B. False

Why is the LAST approach important in accommodation services?

A. Customer satisfaction
B. Customer loyalty
C. Build a postive image
D. Spread a positive word of mouth

Trade exhibitions are attended primarily by __ and can be opened to the public at specific times.

A. Trade visitors
B. Public visitors
C. Tourists
D. Residents

How are travel agents play a vital role?

A. Trip planning
Booking flights/ cruises/hotels
C. Knowledge about better product
D. Knowledge about packages

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