题目内容

Why is the LAST approach important in accommodation services?

A. Customer satisfaction
B. Customer loyalty
C. Build a postive image
D. Spread a positive word of mouth

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Trade exhibitions are attended primarily by __ and can be opened to the public at specific times.

A. Trade visitors
B. Public visitors
C. Tourists
D. Residents

How are travel agents play a vital role?

A. Trip planning
Booking flights/ cruises/hotels
C. Knowledge about better product
D. Knowledge about packages

How can we make a positive first impression of accommodation services?

A. Staff behavior
B. Dressing code
C. Food quality
D. Room service

You can have a better understanding of your readings if you are engaged in __.

A. Comprehensive thinking
B. Summative thinking
C. Related thinking
D. Inspired thinking

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