What are an organization’s financial, physical, human, and intangible assets that are used to develop, manufacture, and deliver products or services to its customers?
A. its resources
B. its capabilities
C. its opportunities
D. its core competencies
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Selecting an alternative in the decision-making process is accomplished by __________________.
A. choosing the alternative with the highest score
B. choosing the one you like best
C. selecting the alternative that has the lowest price
D. selecting the alternative that is the most reliable
Which of the following is not an internal force of change?
A. technology
B. strategy
C. workforce
D. employee attitudes
What are the decisions and actions that determine long-run performance of an organization?
A. strategies
B. missions
C. goals
D. opportunities
According to the JCM, which job characteristic leads to an employee experiencing responsibility for outcomes of his or her work?
A. task significance
B. autonomy
C. feedback
D. skill varity