Competitive factors or new innovations within an industry often require managers to introduce all of the following except new _____________.
A. equipment
B. tools
C. operating methods
D. employees
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A company that decides to decentralize its sales procedures is managing what change category?
A. technology
B. people
C. competitors
D. structure
Initiating change involves identifying what organizational areas might need to be changed and _____________.
A. discussing it with the board of directors
B. hiring a consultant to confirm that the change is needed
C. forming a committee to determine that the need for change is real
D. putting the change process in motion
The ______________ is consistent with uncertain and dynamic environments.
A. calm waters metaphor
B. white-water rapids metaphor
C. contemporary metaphor
D. continuous metaphor
According to Kurt Lewin, which of the following is not a stage in the change process?
A. unfreezing
B. changing
C. refreezing
D. restraining