谋取公共利益的最大化，而不应为个人或小团体利益牺牲公众利益，体现公共管理伦理的（）
A. 公正原则
B. 人本原则
C. 效率原则
D. 服务原则
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How should a service representative provide closure at the end of a call for a client？（）
A. Explain the issues of the call， the steps taken to resolve them and query the client if they have any additional needs.
B. Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
C. Give the client a technical explanation on the issue and how it was fixed； throw any faulty equipment in the clients garbage.
D. Proceed to the next service call， check back with the client in a week to see if they have any additional needs.
确定知情权为基本人权之一的《世界人权宣言》产生于（）
A. 1983年
B. 1984年
C. 1985年
D. 1986年
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
A. Gather information from the customer.
B. Isolate the problem on the device.
C. Read the service documentation for possible causes.
D. Check the parts life counters.
一旦数据到达，将首先触发Winsock控件的（）。
A. DataArrival事件
B. ConnectionRequest事件
C. DataSend事件
DataGet事件
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