Which of the following is a core activity according to the value chain model?
A. firm infrastructure
B. customer service
C. human resources
D. procurement
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According to the value chain model, which of the following is a support activity?
A. technology development
B. marketing and sales
C. inbound logistics
D. operations and manufacturing
The processes associated with selling a product or serviceare referred to as ______________.
A. make-to-order processes
B. make-to-stock processes
C. procure-to-pay processes
D. order-to-cash processes
An enterprise system that has not been customized iscommonly referred to as ______________.
A. a vanilla version
B. a root version
C. a core version
D. none of the above
______________ are information systems that allow companies to integrate information and support perations on a company-wide basis.
A. Customer relationship management systems
B. Enterprise systems
C. Wide area networks
D. Interorganizational systems