A十一大
B十二大
C十叁大
D十四大

A. Customer Relationship Management Services
B. Customer Request Management
Customer Relationship Manager
D. Co-operation Relationship Management

A. 激励
B. 目标
C. 需要
D. 动机

A. 同化
B. 内化
C. 顺从
D. 服从

A. 观念自我
B. 理想自我
C. 现实自我
D. 精神自我