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As a window of the hospital, the outpatient clinic makes the first diagnosis. The clinical doctor is required to be highly capable of making diagnosis and giving treatment. The outpatient service is likely to result in medical dispute.

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When a person’s disease involves multiple body organs or presents no clear clinical manifestations, it is necessary to conduct further examination and/or carry out MDT consultation.

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Outpatients have different occupations, beliefs, schooling, economic conditions, life background and medical insurance plans of different nature. These factors have direct bearing upon their cognition of their illness and their demands for medical treatment.

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Which one of the following is an open question?

A. “Do you have stomachache?”
B. “Where and how do you feel uncomfortable?”
C. “Is your stool black?”
D. “Is your urine red?”

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Which one of the following is bad news?

A. The patient is in a critical condition
B. Massive hemorrhage happened amid an operation
C. The testing report shows it is a malignant tumor.
D. All of the above

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