Outpatients have different occupations, beliefs, schooling, economic conditions, life background and medical insurance plans of different nature. These factors have direct bearing upon their cognition of their illness and their demands for medical treatment.

A. “Do you have stomachache?”
B. “Where and how do you feel uncomfortable?”
C. “Is your stool black?”
D. “Is your urine red?”

A. The patient is in a critical condition
B. Massive hemorrhage happened amid an operation
C. The testing report shows it is a malignant tumor.
D. All of the above

A. Preparing the atmosphere and documents
B. Understanding cognition degree of the patient
C. Readying the medical staff
D. Choosing the right time

A. Poker-faced
B. Crying
C. Blaming the doctor
D. All of the above