题目内容

新闻控制的目标是()

A. 新闻传播与新闻接受的统一
B. 新闻传播与新闻管理的统一
C. 新闻自由与行为规范的统一
D. 社会责任与新闻自由的统一

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报纸是以刊载新闻信息为主的定期连续向公众发行的()

A. 多版出版物
B. 印刷新闻纸
C. 散页出版物
D. 文化出版物

恩格斯认为新闻事业的最大弱点是()

A. 浮光掠影
B. 内容庞杂
C. 涉及范围太广
D. 追求时尚

JobsNo matter how well you do your job, you may not always be 41 (appreciate)or rewarded for the work you do. You could also a number of challenges in your workplace such as long hours and tight deadlines; 42 (conflict) demands on your time and 43 (loyal) ;little balance between personal life and work commitments few 44 (promotion) opportunities and so on. At the end of the day you want to be involved in fulfilling, 45 (reward) and enjoy able get 46 (recognize) and promotion your efforts, and be appreciated work you do. But at the same time want a 47 (balance) life with time for the things you really want to do with a full and interesting social life. It seems a lot to ask for--and the key for 48 (resolve) these seemingly conflicting challenges is to get clear about much you love the work you do? Is what you do for work make you jump out of bed every morning? Or would you rather be doing something else? No matter how good things are in other 49 (part) of your life such as family, social life and relationships, work is maior part of your life,and notto be 50 (neglect). 41()

几位美国客人到餐厅就餐。入座后,提出更换带有污渍的桌布;点菜时询问“带子上朝”菜名的来历,拒绝了服务员推荐的菜肴“爆炒腰花”。点完菜后,二十多分钟还没见上菜,非常着急。客人不满,遂向经理投诉。经理详细了解情况后,对客人深表歉意,立刻进行改正,并免费送给客人一道“水果沙拉”。客人表示谅解。 请分析:(1)客人就餐时有哪些心理需要?(2)餐厅经理在处理客人投诉时遵循了什么原则?

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