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From: Business Strategies SeminarSubject: Registration Greetings. You are receiving this notice because you have submitted a registration form to attend the 6th annual Princeton Business Strategies Seminar, put on by the Princeton League of Business Leaders. To our delight, we have received more than twice as many registrations this year as we had for previous seminars. If this participant count is correct, Jt will warrant the switching of event facilities from the conference room at the Princeton Town Office, where the seminar is normally held, to somewhere that offers more space. Before we commit to such a change, we are asking all registered participants to please reconfirm their intention to take part in the Princeton Business Strategies Seminar, August 16-19. Regardless of how many participants attend, the seminar program will not change. The keynote presentation, titled "Expanding Your Business Reach Using Social Media," will be given by Pamela Amen, chairperson of the Princeton League of Business Leaders, on the closing day of the event. Other distinguished speakers will include Julia Mooney, Lynne Bialek, and Charles Fang, addressing the issues of international branding, responding to unexpected supply shortages, and economic forecasts in the age of global warming, respectively. Clearly, you’re not going to want to miss this one! From: Jared Fuller To: Business Strategies Seminar Subject: Re: Registration Dear seminar staff, My name is Jared Fuller, director of overseas marketing with Wishbone Entertainment, and I submitted my original registration for the event on July 17. Per your request, I am writing to confirm my plans to attend the 6th annual Princeton Business Strategies Seminar. However, in the interest of helping you better estimate the total number of participants, I should inform you that I will only be present during the first two days of the seminar. My colleague at Wishbone, Sarah Waitsfield, will take my place for the remainder of the event. She has submitted a separate registration, but I suppose for your purposes you may count the two of us as one participant, since we will not both be attending at the same time. Thank you, and I look forward to the conference. - Jared Fuller In the first email, the word "warrant" in paragraph 1, line 4, is closest in meaning to
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To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: New protocols Following the launch last month of our atest round of software updates, which affected our entire suite of office productivity programs, we have seen a steep increase in customer complaints. Mostly, the public is having a difficult time understanding the changes we made to functionality, security, and the general appearance of the programs. In monitoring random instances of communication between customers and this department. I’ve encountered several recurring problems that need to be addressed. The first thing you should always do when you receive a complaint over the phone or by email is to reassure the customer that the changes were made to facilitate their use of the programs. This helps put them at ease and leads to an overwhelming success rate in such interactions. Secondly, you must never leave the customer with the impression that the company is taking the blame in any way. This simply encourages them to take more drastic actions, such as demanding a refund or avoiding our products in the future. The points above represent general guidelines that all customer service personnel should bear in mind. Additionally, I will be meeting with select individuals to discuss specific strategies that I feel have been racking in their handling of the recent influx of complaints. What are workers told not to do
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