题目内容
To: Customer Service TeamFrom: Eileen Nix, Customer Service ManagerSubject: New protocols Following the launch last month of our atest round of software updates, which affected our entire suite of office productivity programs, we have seen a steep increase in customer complaints. Mostly, the public is having a difficult time understanding the changes we made to functionality, security, and the general appearance of the programs. In monitoring random instances of communication between customers and this department. I’ve encountered several recurring problems that need to be addressed. The first thing you should always do when you receive a complaint over the phone or by email is to reassure the customer that the changes were made to facilitate their use of the programs. This helps put them at ease and leads to an overwhelming success rate in such interactions. Secondly, you must never leave the customer with the impression that the company is taking the blame in any way. This simply encourages them to take more drastic actions, such as demanding a refund or avoiding our products in the future. The points above represent general guidelines that all customer service personnel should bear in mind. Additionally, I will be meeting with select individuals to discuss specific strategies that I feel have been racking in their handling of the recent influx of complaints. What are workers told not to do
查看答案
搜索结果不匹配？点我反馈
更多问题
Which form of advertisement does the man suggest
What is the message mainly about
A record number of people are out of work in Westfield County due to the recession. And that means a record number of Westfield County residents are looking for a job, sometimes in a field utterly different from the one they have been trained for. This is exactly what Angelina Caruthers, founder and director of Westfield Bee Services, is counting on. "If you’re out of work and looking for a way to start with a clean slate, beekeeping is likely the perfect answer," Caruthers says. "The market for domestic honeybee pollination services among Westfield farmers is healthy, and it’s nowhere near to being adequately filled. That’s a recipe for business success." To capitalize on this scenario, Caruthers’s company has announced a series of beekeeping workshops, to be held every Wednesday and Saturday at the office of Westfield Bee Services in Becksburg. After attending just three sessions and successfully completing a certification exam, anyone who chooses to can become a licensed beekeeper, purchase a colony, and launch their very own bee service startup. The cost of the three-class course is $220, paid up front and in full, and registration forms are available from the Westfield Bee Services website. "It’s really a win-win situation," Caruthers continues. " The unemployed get an opportunity to create and run their own business, county farmers get access to more pollination providers, and the general public gets an increase in the amount of fruits and vegetables grown in Westfield.\ The word "counting" in paragraph 1, line 8, is closest in meaning to
What will the woman probably ask the man to do
微信支付 
支付宝支付