22. If management wants to prevent problems, they should focus on _____ controls.
A. feedforward
B. concurrent
C. budgetary
D. feedback
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21. Effective team leaders today can best be described by which of the following terms?
A coach and facilitator
B. The boss
C. team leader
D. Dictatorial
20. A leader who tends to centralize authority, dictate work methods, and make unilateral decisions is a(n) _____ leader
A. autocratic
B. laissez-fair
C. democratic
D. consultative
19. Who determines employee goals in MBO?
A. managers and employees
B. employees
C. managers
D. managers and the CEO
18. A person who is looking for affection (love), belongingness, acceptance, and friendship is at which need level, according to Maslow?
A. Social needs
B. Physiological needs
C. Safety needs
D. Esteem needs