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Modern liberal opinion is sensitive to problems of restriction of freedom and abuse of power. Indeed, many hold that a man can be injured only by violating his will, but this view is much too narrow. It fails to recognize the great dangers we shall face in the uses of biomedical technology that stems from an excess of freedom, from the unrestrained exercise of will. In my view, our greatest problems will be voluntary self-degradation, or willing dehumanization, as the unintended yet often inescapable consequence of sternly and successfully pursuing our humanization goals. Certain desires and perfected medical technologies have already had some dehumanizing consequences. Improved methods of resuscitation have made possible heroic efforts to "save" the severely ill and injured. Yet these efforts are sometimes only partly successful; they succeed in rescuing individuals but these individuals may have severe brain damage and be capable of only a less-than-human, vegetating existence. Such patients found with increasing frequency in the intensive care units of university hospitals, have been denied a death with dignity. Families are forced to suffer seeing their loved ones so reduced and are made to bear the burden of a prolonged "death watch." Even the ordinary methods of treating disease and prolonging life have changed the context in which men die. Fewer and fewer people die in the familiar surroundings of home or in the company of family and friends. At that time of life when there is perhaps the greatest need for human warmth and comfort, the dying patient is kept company by cardiac pacemakers and defibrillators, respirators, aspirators, oxygenators, catheters and his intravenous drip. Ties to the community of men are replaced by attachments to an assemblage of machines. This loneliness, however, is not confined to the dying patient in the hospital bed. Consider the increasing number of old people still alive thanks to medical progress; as a group, the elderly are the most alienated members of our society, not yet ready for the world of the dead, not deemed fit for the world of the living, they are shunted aside. More and more of them spend the extra years, medicine has given them in "homes for senior citizens," in hospitals for chronic diseases, and in nursing homes waiting for the end. We have learned how to increase their years, but we have not learned how to help them enjoy their days; yet we continue to bravely and sternly push back the frontiers against death. What is implied in the first sentence

A. Doctors take a vain pride in extending the life expectancy of human beings.
B. Unrestrained exercise of will is an indispensable part of medical technology.
C. Survival is much better than death as far as humanization goals are concerned.
D. Biomedical technology might cause negative consequences in its application.

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I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society—a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations—Staff Before Service. How often, for example, have you queued for what seems like hours at the post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters Sure In these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the post office says we cannot expect all their service grilles to be occupied "at times when demand is low." It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i.e. profits) and replaced by coin-eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag I do not, especially when I am paying for "service." Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance I angrily hope so because it is happening, sadly, in all walks of life. Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan—Take Our Custom Elsewhere. The writer feels that nowadays a customer ______.

A. deserves the lowest status in society
B. is unworthy of proper consideration
C. receives unexpected quality service
D. is the victim of some public services

Modern liberal opinion is sensitive to problems of restriction of freedom and abuse of power. Indeed, many hold that a man can be injured only by violating his will, but this view is much too narrow. It fails to recognize the great dangers we shall face in the uses of biomedical technology that stems from an excess of freedom, from the unrestrained exercise of will. In my view, our greatest problems will be voluntary self-degradation, or willing dehumanization, as the unintended yet often inescapable consequence of sternly and successfully pursuing our humanization goals. Certain desires and perfected medical technologies have already had some dehumanizing consequences. Improved methods of resuscitation have made possible heroic efforts to "save" the severely ill and injured. Yet these efforts are sometimes only partly successful; they succeed in rescuing individuals but these individuals may have severe brain damage and be capable of only a less-than-human, vegetating existence. Such patients found with increasing frequency in the intensive care units of university hospitals, have been denied a death with dignity. Families are forced to suffer seeing their loved ones so reduced and are made to bear the burden of a prolonged "death watch." Even the ordinary methods of treating disease and prolonging life have changed the context in which men die. Fewer and fewer people die in the familiar surroundings of home or in the company of family and friends. At that time of life when there is perhaps the greatest need for human warmth and comfort, the dying patient is kept company by cardiac pacemakers and defibrillators, respirators, aspirators, oxygenators, catheters and his intravenous drip. Ties to the community of men are replaced by attachments to an assemblage of machines. This loneliness, however, is not confined to the dying patient in the hospital bed. Consider the increasing number of old people still alive thanks to medical progress; as a group, the elderly are the most alienated members of our society, not yet ready for the world of the dead, not deemed fit for the world of the living, they are shunted aside. More and more of them spend the extra years, medicine has given them in "homes for senior citizens," in hospitals for chronic diseases, and in nursing homes waiting for the end. We have learned how to increase their years, but we have not learned how to help them enjoy their days; yet we continue to bravely and sternly push back the frontiers against death. When mentioning "attachments to an assemblage of machines" (Line 6, Para. 3), the author intends to illustrate a dying patient’s ______.

A. reluctance to part with his family
B. fear prior to humiliated death
C. preference for human company
D. distaste for medical apparatus

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