17. Plans that apply to the entire organization, establish the organization's overall objectives, and seek to position the organization in terms of its environment are called _____ plans.
A. strategic
B. operational
C. tactical
D. single-use
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16. Power based upon one's expertise, special skills, or knowledge is
A. expert power.
B. coercive power.
C. legitimate power.
D. referent power.
15. The decision-making process is a set of eight steps that begins with
A. identification of a problem.
B. analysis of alternatives.
C. identification of decision criteria.
D. evaluation of decision effectiveness.
14. When uncertainty is high and management must maintain flexibility, which of the following types of plans are preferable?
A. directional plans
B. no plans
C. long-term plans
D. specific plans
12. Organization design decisions are typically made by
A. senior management.
B. mid-level management.
C. lower-level management.
D. operatives