16. Power based upon one's expertise, special skills, or knowledge is
A. expert power.
B. coercive power.
C. legitimate power.
D. referent power.
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15. The decision-making process is a set of eight steps that begins with
A. identification of a problem.
B. analysis of alternatives.
C. identification of decision criteria.
D. evaluation of decision effectiveness.
14. When uncertainty is high and management must maintain flexibility, which of the following types of plans are preferable?
A. directional plans
B. no plans
C. long-term plans
D. specific plans
12. Organization design decisions are typically made by
A. senior management.
B. mid-level management.
C. lower-level management.
D. operatives
13. The level of management that translates the goals of the organization into specific plans that lower-level managers can perform are known as
A. middle management.
B. first-line managers
C. top managers
D. operative managers