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There is a need for retail staff to stay informed about the MP3 they are selling.

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New Zealand is famous for its agriculture. Most of the exports come from the farms. Yet only about 10% of the labor force work in agriculture, 25% of the labor force work in factories. Today the (11) make clothes and shoes and a number of other consumer goods. Most of the (12) machinery has to be imported. Mining is not (13) , but New Zealand has plenty of power. 85% of the electricity is produced by water. There is a lot of rain during the year, and there are many (14) and fast rivers in the mountains. Water power is cheaper than power from coal or oil New Zealanders (15) have the cheapest electricity in the world. Choose the right word to fill in the following essay corresponds to the air（）

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Next week’s meeting of project managers will be on

A. Wednesday morning.
B. Wednesday afternoon.
C. Thursday afternoon.

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12（）

A. Employ active listening noises such as ’yes’ or ’I see’ or ’great’.
B. It would also be wise to learn and use the names of the top assistants.
C. If not, just let them know you appreciated them speaking with you and end the call.
D. If your call is not expected, unless it will be a short call, ask the party if they have the time for you.
E. Remember, do not end the call abruptly.
F. If answering someone else’s line, be sure to include their name in your speaking.
G. In this area, proper phone technique can make or break deals or relationships.

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[背景资料] 某工程公司中标承包一城市道路施工项目，道路总长15km，其中包括一段燃气管线的敷设。工程建设工期很紧。为抓紧时间，该公司很快组成项目经理部，项目部进行了临建。项目部拿到设计院提供的设计施工图决定立即开始施工，监理工程师尚未到场。开工后项目部组织人员编制了施工组织设计，其内容包括工程概况、施工方案、施工进度计划、安全措施、文明施工、环保措施以及辅助配套施工措施几个方面。编制完成后报上级审批，但上级退回要求补充完善。整个项目实施顺利，在竣工验收前有关部门进行施工技术文件预验收时，发现项目部人员正在补填许多施工过程文件，且施工技术文件不完全。 [问题] 说明退回该施工组织设计的原因及完善内容。

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