题目内容

12（）

A. Employ active listening noises such as ’yes’ or ’I see’ or ’great’.
B. It would also be wise to learn and use the names of the top assistants.
C. If not, just let them know you appreciated them speaking with you and end the call.
D. If your call is not expected, unless it will be a short call, ask the party if they have the time for you.
E. Remember, do not end the call abruptly.
F. If answering someone else’s line, be sure to include their name in your speaking.
G. In this area, proper phone technique can make or break deals or relationships.

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A. Wednesday.
B. Thursday.
C. Friday.

There is a negative view of competing MP3 retailers.

21（）

A. compel
B. ensure
C. promise
D. maintain