PART FOUR ·Read the following text. ·Choose the best word to fill each gap. ·For each question 21—30, mark one letter A, B, C or D. Dear Sir,I am writing (21) a strong complaint about the (22) treatment my guests, my colleague and I received when we visited your restaurant last Friday evening. On hooking a table for four by telephone on Tuesday we were (23) that there would be room for us despite the fact that you had only been (24) for a few weeks and were already booked.We appreciate that there must be great (25) for restaurant meals at this time of the year in such a popular and (26) area but we were not expecting such an ill-mannered reception on the part of your head waiter.Our Chinese friends are currently touring the "Shakespeare country" and were looking forward to a traditional English dinner in such a charming setting. But our hopes (27) an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was (28) for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to (29) the unpleasantness we had experienced. We also had to wait some (30) time before the menu was brought to us.I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great. disappointment to our guests and sets a bad example of our English hospitality. Yours sincerely, Paul J. Weller