题目内容
导游人员应具备的能力主要包括（）。
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Section Ⅱ Reading Comprehension Part A Directions: Read the following four texts. Answer the questions below each text by choosing A, B, C or D. Mark your answers on ANSWER SHEET 1. (40 points) Text 1 As Dr. Samuel Johnson said in a different era about ladies preaching the surprising thing about computers is not that they think less well than a man, but that they think at all. The early electronic computer did not have much going for it except a marvelous memory and some good math skills. But today the best models can be wired up to learn by experience, follow an argument, ask proper questions and write poetry and music. They can also carry on somewhat puzzling conversations. Computers imitate life. As computers get more complex, the imitation gets better. Finally, the line between the original and the copy becomes unclear. In another 15 years or so, we will see the computer as a new form of life. The opinion seems ridiculous because, for one thing, computers lack the drives and emotions of living creatures. But drives can be programmed into the computer’s brain just as a new form of life. Computers match people in some roles, and when fast decisions are needed in a crisis, they often surpass them. Having evolved when the pace of life was slower, the human brain has an inherent defect that prevents it from absorbing several streams of information simultaneously and acting on them quickly. Throw too many things at the brain at one time and it freezes up. We are still in control, but the capabilities of computers are increasing at a fantastic rate, while raw human intelligence is changing slowly, if at all. Computer power has increased ten times every eight years since 1846. In the 1990s, when the sixth generation appears, the reasoning power of an intelligence built out of silicon will begin to match that of the human brain. That does not mean the evolution of intelligence has ended on the earth. Judging by the past, we can expect that a new species will arise out of man, surpassing his achievements as he has surpassed those of his predecessor. Only a carbon chemistry enthusiast would assume that the new species must be man’s flesh-and-blood descendants. The new kind of intelligent life is more likely to be made of silicon. Today, computers are still inferior to man in terms of（）
两位分到一个房间的旅游者因为生活习惯不同发生了激烈的争吵，导游员刚好走到他们的房间门外得知这一情况，这时导游员应（）。
一位日本游客在北京旅游时看中价值昂贵的古玩，欲购买带回国内，这时导游员应（）。
旅游者在办理退票手续时，以下哪种做法不正确（）
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