When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）
Answer the call and talk to your friend at the customer site.
B. Answer the call and tell the friend you will call them later.
C. Let it go to voicemail， call them back between service calls.
D. Let it ring and call the friend back when the customer leaves.
查看答案
When arriving at the customers location， two different users describe the problem， and from their description it seems to be two separate problems. Which of the following is an appropriate step to take？（）
A. Ignore both of them and decide what the real problem is.
B. Set up a separate call for each problem.
C. Have them duplicate the problem at the device.
D. Ask a third person and see if the problem is the same thing.
经济合作与发展组织发布《公共服务伦理管理原则》建议书时间是（）
A. 1996年
B. 1998年
C. 2000年
D. 2002年
Scheduled preventative maintenance visits should be carried out：（）
A. after two unplanned service calls.
B. according to manufacturers specifications.
C. when the device is becoming unreliable.
D. every sixty days.
谋取公共利益的最大化，而不应为个人或小团体利益牺牲公众利益，体现公共管理伦理的（）
A. 公正原则
B. 人本原则
C. 效率原则
D. 服务原则
微信支付 
支付宝支付