65. I'm terribly sorry, sir, for the trouble I caused. I [ ] you yesterday.
A. could have informed
B. should have informed
C. would have informed
D. might have informed
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64."When dealing with goal-relationship conflicts, ""turtles"" go into their shells to avoid conflicts. They believe they cannot [ ] the relationship and they feel helpless."
A. mend
B. be on good terms with
C. give up
D. get along
63. "When dealing with goal-relationship conflicts, ""sharks"" use strength to get what they want. They try to win by [ ]."
A. giving up their goals
B. giving in to other people
C. overpowering other people
D. stay away from other people
62. Difficult people are not [ ] people around them.
A. friendly
B. on good terms with
C. in conflicts with
D. get along
61. [ ] your own mask is on before helping others.
A. Sure
B. Made sure
C. Ensure
D. Please sure