64."When dealing with goal-relationship conflicts, ""turtles"" go into their shells to avoid conflicts. They believe they cannot [ ] the relationship and they feel helpless."
A. mend
B. be on good terms with
C. give up
D. get along
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63. "When dealing with goal-relationship conflicts, ""sharks"" use strength to get what they want. They try to win by [ ]."
A. giving up their goals
B. giving in to other people
C. overpowering other people
D. stay away from other people
62. Difficult people are not [ ] people around them.
A. friendly
B. on good terms with
C. in conflicts with
D. get along
61. [ ] your own mask is on before helping others.
A. Sure
B. Made sure
C. Ensure
D. Please sure
60. Your bag is heavy. You need some help to put it up in the overhead locker. You ask a fellow passenger for help. Which of the following is the most polite way to make your request?
A. Help me.
B. Would you mind helping me with this?
C. I need help.
D. Put my bag in the locker.