All the passengers must participate in this drill,even aboard a short international voyage.
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Standard room is the stateroom on cruise.
What should you do first when a passenger complains about a lost item?
A. Inquiring:the features,time and place
B. Contacting and Looking for
C. Filling in the Lost Property Report
D. Helping the passenger to claim the lost items
You can use following to ask what the customer wants and give your recommendations:
A. You are welcome.
B. You've made a great / good choice.
C. What style do you prefer?
D. Have a good day.
You can use following to praise the article that fits the customer well:
A. This dress looks good on you , Miss. I think it's a perfect fit.
B. You are welcome.
C. Do you like this design?
D. Excuse me. Can/ may I help you?
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