题目内容

What should you do first when a passenger complains about a lost item?

A. Inquiring:the features,time and place
B. Contacting and Looking for
C. Filling in the Lost Property Report
D. Helping the passenger to claim the lost items

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You can use following to ask what the customer wants and give your recommendations:

A. You are welcome.
B. You've made a great / good choice.
C. What style do you prefer?
D. Have a good day.

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You can use following to praise the article that fits the customer well:

A. This dress looks good on you , Miss. I think it's a perfect fit.
B. You are welcome.
C. Do you like this design?
D. Excuse me. Can/ may I help you?

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Pour approximately _ glass for red wine, and pour approximately _ for White wine.

A. 1/5 ; 3/5
B. 3/5 ; 1/5
C. 1/2 ; 3/5
D. 3/5 ; 1/2

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7. “水煮鱼”的英文是_____ fish with chili sauce.

A. Boiled
B. Sauteed
C. Steamed
D. Roasted

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What should you do first when a passenger complains about a lost item?

A. Inquiring:the features,time and place B. Contacting and Looking for C. Filling in the Lost Property Report D. Helping the passenger to claim the lost items

You can use following to ask what the customer wants and give your recommendations:

You can use following to praise the article that fits the customer well:

Pour approximately ___ glass for red wine, and pour approximately ___ for White wine.

7. “水煮鱼”的英文是_____ fish with chili sauce.

A. Inquiring:the features,time and place
B. Contacting and Looking for
C. Filling in the Lost Property Report
D. Helping the passenger to claim the lost items

Pour approximately _ glass for red wine, and pour approximately _ for White wine.