题目内容

Which are the methods of interview investigation? ()

A. Face-to-face interview
B. Questionnaire investigation
C. Informal discussion
D. Telephone interview

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Which of the following is not the solution to enterprise problems?()

A. Solve the source problems directly.
B. Deal with symptoms before root problems. Improve the function first, and then transform the structure.
C. Deal both internal and external problems.
Deal the problems comprehensively from the general to the special.

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Analyzing the case of a metro enterprise that the 30-minute stop of the subway caused by discarded plastic bags that were caught on the contact network of urban rail transit, according to iceberg theory, the conclusion can be drawn :( )

A. If small problems have been resolved, they usually don’t recur.
B. Small problems are more often led by accidental factors.
C. Small problems are often the omen of big issues.
D. Small problems should not take much attention or management resources will be wasted.

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How to find out the key point quickly during the process of discovering problems: ()

A. Seek the critical point
B. Seek the hot point
C. Seek the exciting point
D. Seek the painful point

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The steps of enterprise diagnosis and treatment are() ①Piloting, revising the plan, promoting and summarizing the gained practicing experiences, to achieve the consulting results comprehensively ②Training the team and teaching the methods ③Overall planning and making the consulting plan ④Data analysis and “observation, listen, question and feeling”, figuring out the disease ⑤Analyzing the major problem and investigating the solutions

A. ①④⑤②③
B. ①④②⑤③
C. ④③⑤②①
D. ①⑤③②④

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Which are the methods of interview investigation? ()

A. Face-to-face interview B. Questionnaire investigation C. Informal discussion D. Telephone interview

Which of the following is not the solution to enterprise problems?()

Analyzing the case of a metro enterprise that the 30-minute stop of the subway caused by discarded plastic bags that were caught on the contact network of urban rail transit, according to iceberg theory, the conclusion can be drawn :( )

How to find out the key point quickly during the process of discovering problems: ()

A. Face-to-face interview
B. Questionnaire investigation
C. Informal discussion
D. Telephone interview