Do you often leave some thingsin a hotel?

A.behind
B. /
C.off
D.ahead

Where should you check in order to avoid things in a hotel?

A. forgeting
B. forgetted
C. forgetting
D. to forget

A: How would you like to the payment, Ms. Taylor?B: In cash.

A. pay
B. make
C. get
D. change

You needn't to make room-to-room calls by means of goingthe hotel operator.

A. by
B. with
C. to
D. through

Most telephone operators1 modern hotels speak fluent English and pronounce words clearly. In fact,2English well is a requirement for all telephone operators in large hotels nowadays. Telephone operators are also well-informed3everything in their city. They are ready4answer any question from tourists, ranging from sightseeing, shopping and entertainmenttransportation.

Decide if the following statements are true (T) or false (F).Checking in is a very complicated task.

A. 对
B. 错

Decide if the following statements are true (T) or false (F).According to housekeeping procedures, check-out rooms are always cleaned first so that they can get ready for sale.

A. 对
B. 错

Decide if the following statements are true (T) or false (F).Telephone operators need a clear, friendly voice, the tone of which indicates courtesy, patience and cheerfulness.

A. 对
B. 错

Decide if the following statements are true (T) or false (F).If a guest wishes to send a telegram over the telephone, this will have to be done via the hotel operator.

A. 对
B. 错

Decide if the following statements are true (T) or false (F).Stripping a bed does not require much care or training.

A. 对
B. 错