26.Consumers__________complaints are handled well by a company will become loyal customers.

A)who
B)which
C)whose
D) that

27. A good plan provides your employees with a clear direction on how__________their skillsand advancetheir careers.

A)increase
B) to increase
C)increased
D) increasing

28.When_________why they are looking for jobs at new companies, some of them say they want morechallenges.

A)asked
B) ask
C)asking
D) to ask

29. Online retailers could track not only what customers bought,__________what else they looked at.

A) so that
B) and thus
C)rather than
D) but also

30. If people don't like ____________by titles, you can ask them how they prefer to be addressed.

A) are calledB)being calledC) be calledD) called
B)being called
C) be called
D) called

Section BDirections: There are 5 incomplete statements here. You should fill in each blank with the proper form ofthe word given in brackets. Write the word or words in the corresponding spuce on the AnswerSheet.31. I believe the city can improve its traffic condition by (offer)__________more options of transportation.

32.Career development (general)__________refers to personal efforts by an employee to learn and developnew skills.

33. I am writing to convey my warm congratulations on your (appoint) _______to the head of the board.

34. According to the report (publish)__________yesterday,more young people are pouring into the city tolook for a job.

35. The contract won't come into effect until it (sign)___________by the legal representatives of both parties.