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简要说明能力差异的表现。

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性格是指由人习惯化了的行为方式的人格特性。

A．Kimberly Gervaise, a stay-at-home mother of three in Little Silver, N.J., joined Facebook five years ago and only posts every couple of months, mostly sharing photos from special events, like birthdays. She has 393 friends, and wishes some of them would tuck it in (收敛) a bit. "I get a little annoyed about people who feel the need to post a picture of a straight-A report card-and there are many," she says. "I am sure that most of the time, they are just proud, but I find it annoying." B．Gervaise says more and more mothers are using Facebook as a platform to boast about their lives, their kids, their parenting techniques. And that’s making it harder and harder for moms like her to log on without getting slapped in the face. Bragging about your kids is nothing new, but before Facebook, the Compare ＆ Contrast game was mostly played at the playground or the preschool parking lot. Moms would stand around discreetly scrutinizing kids to see who was hitting milestones faster or slower than their own children. Now it’s going on all day, every day, in a vast electronic sandbox. C．Facebook moms are constantly bombarded with updates about their friends’ kids and their accomplishments. Daily, hourly even. According to Edison Research’s Moms and Media 2013 report, 57% of moms on Facebook are over 35-these women are the first generation to have raised their children entirely in the Facebook era. They started out single, gossiping and posting party photos and flirting, and now they’re changing diapers, worrying about peanut allergies and diligently navigating the sometimes treacherous mommy waters. And if they’re active on Facebook, they’re learning in front of a huge, rapt audience. D．Mothers are heavy Facebook users. Edison’s 2013 research reveals that 7 out of 10 moms have a profile, and there are more than 1,000 mommy groups, public and private. These groups range in size from hundreds of members to tens of thousands, and they are discussing everything from potty training to gaming that privateschool admissions test. E．Of all the members on Facebook, moms check in the most (an average of 5.1 times a day, according to Edison), and they keep coming back, even if they are being battered with subtle-and sometimes not so subtle-itMy kid’s smarter/healthier/happier than yours" remarks. For the mom who barely gets her kids’ shoes on before hustling them off to school, posts that portray the perfect family can stir up guilt or even self-loathing(自我厌恶). "Who has time to draw pictures with children Who has time to clean up the giant mess" says Meredith DePersia, a working mother of two in San Francisco. "When I see these posts, I definitely feel like a lazy person." F．The great time-killer is now a massive ego-killer, and even a mommy-blogger with a huge following feels vulnerable. "Facebook makes me feel bad," says Glennon Doyle Melton, who had a New York Times bestseller with Carry On, Warrior. "No matter how satisfied I am with my life, career, family, social life, house, etc., as soon as I log on to Facebook and peek into others’ lives, I immediately feel that unease caused by comparison. G．This is turning many moms off. "One thing that drove me crazy when my son was younger was moms posting about how well their baby slept," a mom from Texas recalls. "Our son was a pretty poor sleeper, and we spent so much of that first year utterly exhausted. So to be honest, when I would see a post gloating, ’X slept for six hours straight last night!’ I would immediately hide that person for a while because it would irritate me." An online media professional and mom of one from Falls Church, Va., is so tired of playing the game. "I kind of avoid Facebook entirely," she says, "because I’m sick of everyone’s presentation of perfection." H．There is nothing in the Facebook rules that requires complete honesty and total disclosure, and it is human nature to portray the best version of one’s life. From carefully presenting our vacation pictures to sharing perfectly posed first-day-of-school photos, all of us, not just moms, try to portray a problem-free; fun-filled, blissful life. And that can be pretty annoying if you’ve just spent the morning watching your 4-year-old repaint your kitchen walls with oatmeal(麦片粥). I．"An acquaintance posted a drawing her daughter had made, and it was so perfect. Way more than my son could do, even though he is the same age," says a teacher and mother from Texas. "I panicked for a minute, but talked myself down. If someone is posting positive, cheerful, perfect things all the time, I always think: Nope. Not buying it. No one’s life is that perfect." J．Part of the problem is that this isn’t happening in real time, face to face. That means moms who might not mean to offend are missing the social cues that normally put a damper on excessive crowing. "Social networks like Facebook haven’t changed the way people respond to bragging; they’ve changed how much people brag, " says Dr. Pamela Rutledge, director of the Media Psychology Research Center. "The ability to publicize so much has blurred the line between sharing and boasting. When you brag in a group, you notice when they wander away. When you brag on Facebook, it’s harder to tell who you’re alienating." K．Dr. Saedi, author of the blog Millennial Media, thinks it’s important to keep it all in perspective. "Remember that, like TV, not everything you see on Facebook is true. No one’s life is perfect. And the more that people try to prove how great it is, the more it’s often a sign that it’s not. It’s important for moms on Facebook to take a step back, get some distance and reassess." L．Many feeling-smothered mothers don’t want to "step back"; they want to escape, to be free. "I deleted my Facebook account!" crows a stay-at-home mom of two in Austin, Texas. "I hated the ’Keeping up with the Joneses’ behavior that Facebook engenders." Not everyone is ready-or able-to completely cut the Facebook umbiticat cord(脐带). One mom decided she just needed to take control of her page. and silence the braggers and know-everythings. "I cleaned house a year ago and only connect with people I’m actually friends or family with," she says. "I found that I’d catch up on Facebook and be bad-tempered after, so I changed my profile to only let Facebook be what I want it to be." M．Even mommy-blogger Melton took a Facebook vacation. For 40 days, the 101,000 followers of her Momastery website waited patiently as she took a rest. It was during this break that she realized how unhappy Facebook made her at times. "I called my younger sister the other day and said, ’I’m going to quit Facebook. I don’t use it right. Whether I want to or not, I just end up comparing myself to everyone else.’ " N．"And (my) sister said, ’Actually, you’re using it for the exact thing it was originally designed for. Remember, some college guys made it so that students could compare women to each other and decide who was hotter.’" Melton ponders this for a moment. "And I thought, Ah. Right. Huh. The origin of Facebook is really annoying and offensive, when you think about it. And even more annoying is that we often still use it for what it was originally intended: comparison.\ Meredith DePersia felt ashamed for herself when she read from Facebook the perfect life of others.

A．Kimberly Gervaise, a stay-at-home mother of three in Little Silver, N.J., joined Facebook five years ago and only posts every couple of months, mostly sharing photos from special events, like birthdays. She has 393 friends, and wishes some of them would tuck it in (收敛) a bit. "I get a little annoyed about people who feel the need to post a picture of a straight-A report card-and there are many," she says. "I am sure that most of the time, they are just proud, but I find it annoying." B．Gervaise says more and more mothers are using Facebook as a platform to boast about their lives, their kids, their parenting techniques. And that’s making it harder and harder for moms like her to log on without getting slapped in the face. Bragging about your kids is nothing new, but before Facebook, the Compare ＆ Contrast game was mostly played at the playground or the preschool parking lot. Moms would stand around discreetly scrutinizing kids to see who was hitting milestones faster or slower than their own children. Now it’s going on all day, every day, in a vast electronic sandbox. C．Facebook moms are constantly bombarded with updates about their friends’ kids and their accomplishments. Daily, hourly even. According to Edison Research’s Moms and Media 2013 report, 57% of moms on Facebook are over 35-these women are the first generation to have raised their children entirely in the Facebook era. They started out single, gossiping and posting party photos and flirting, and now they’re changing diapers, worrying about peanut allergies and diligently navigating the sometimes treacherous mommy waters. And if they’re active on Facebook, they’re learning in front of a huge, rapt audience. D．Mothers are heavy Facebook users. Edison’s 2013 research reveals that 7 out of 10 moms have a profile, and there are more than 1,000 mommy groups, public and private. These groups range in size from hundreds of members to tens of thousands, and they are discussing everything from potty training to gaming that privateschool admissions test. E．Of all the members on Facebook, moms check in the most (an average of 5.1 times a day, according to Edison), and they keep coming back, even if they are being battered with subtle-and sometimes not so subtle-itMy kid’s smarter/healthier/happier than yours" remarks. For the mom who barely gets her kids’ shoes on before hustling them off to school, posts that portray the perfect family can stir up guilt or even self-loathing(自我厌恶). "Who has time to draw pictures with children Who has time to clean up the giant mess" says Meredith DePersia, a working mother of two in San Francisco. "When I see these posts, I definitely feel like a lazy person." F．The great time-killer is now a massive ego-killer, and even a mommy-blogger with a huge following feels vulnerable. "Facebook makes me feel bad," says Glennon Doyle Melton, who had a New York Times bestseller with Carry On, Warrior. "No matter how satisfied I am with my life, career, family, social life, house, etc., as soon as I log on to Facebook and peek into others’ lives, I immediately feel that unease caused by comparison. G．This is turning many moms off. "One thing that drove me crazy when my son was younger was moms posting about how well their baby slept," a mom from Texas recalls. "Our son was a pretty poor sleeper, and we spent so much of that first year utterly exhausted. So to be honest, when I would see a post gloating, ’X slept for six hours straight last night!’ I would immediately hide that person for a while because it would irritate me." An online media professional and mom of one from Falls Church, Va., is so tired of playing the game. "I kind of avoid Facebook entirely," she says, "because I’m sick of everyone’s presentation of perfection." H．There is nothing in the Facebook rules that requires complete honesty and total disclosure, and it is human nature to portray the best version of one’s life. From carefully presenting our vacation pictures to sharing perfectly posed first-day-of-school photos, all of us, not just moms, try to portray a problem-free; fun-filled, blissful life. And that can be pretty annoying if you’ve just spent the morning watching your 4-year-old repaint your kitchen walls with oatmeal(麦片粥). I．"An acquaintance posted a drawing her daughter had made, and it was so perfect. Way more than my son could do, even though he is the same age," says a teacher and mother from Texas. "I panicked for a minute, but talked myself down. If someone is posting positive, cheerful, perfect things all the time, I always think: Nope. Not buying it. No one’s life is that perfect." J．Part of the problem is that this isn’t happening in real time, face to face. That means moms who might not mean to offend are missing the social cues that normally put a damper on excessive crowing. "Social networks like Facebook haven’t changed the way people respond to bragging; they’ve changed how much people brag, " says Dr. Pamela Rutledge, director of the Media Psychology Research Center. "The ability to publicize so much has blurred the line between sharing and boasting. When you brag in a group, you notice when they wander away. When you brag on Facebook, it’s harder to tell who you’re alienating." K．Dr. Saedi, author of the blog Millennial Media, thinks it’s important to keep it all in perspective. "Remember that, like TV, not everything you see on Facebook is true. No one’s life is perfect. And the more that people try to prove how great it is, the more it’s often a sign that it’s not. It’s important for moms on Facebook to take a step back, get some distance and reassess." L．Many feeling-smothered mothers don’t want to "step back"; they want to escape, to be free. "I deleted my Facebook account!" crows a stay-at-home mom of two in Austin, Texas. "I hated the ’Keeping up with the Joneses’ behavior that Facebook engenders." Not everyone is ready-or able-to completely cut the Facebook umbiticat cord(脐带). One mom decided she just needed to take control of her page. and silence the braggers and know-everythings. "I cleaned house a year ago and only connect with people I’m actually friends or family with," she says. "I found that I’d catch up on Facebook and be bad-tempered after, so I changed my profile to only let Facebook be what I want it to be." M．Even mommy-blogger Melton took a Facebook vacation. For 40 days, the 101,000 followers of her Momastery website waited patiently as she took a rest. It was during this break that she realized how unhappy Facebook made her at times. "I called my younger sister the other day and said, ’I’m going to quit Facebook. I don’t use it right. Whether I want to or not, I just end up comparing myself to everyone else.’ " N．"And (my) sister said, ’Actually, you’re using it for the exact thing it was originally designed for. Remember, some college guys made it so that students could compare women to each other and decide who was hotter.’" Melton ponders this for a moment. "And I thought, Ah. Right. Huh. The origin of Facebook is really annoying and offensive, when you think about it. And even more annoying is that we often still use it for what it was originally intended: comparison.\ Edison Research finds that more than half of the Fackbook moms have started to use it even before they were married.

Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any (36) you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain (37) . In a chain store ask to see the manager. Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in (38) , write a letter. Be sure to (39) to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not (40) with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive. If your complaint is a just one, the shopkeeper may offer to (41) or repair the faulty article. You may find this an (42) solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And if you have suffered some (43) loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would rather have money, say so. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you money, ask for (44) from your Citizens’ Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back-if, for example, he changes an article simply b don’t like it or it does not fit. He does not have to take back the goods in these (45) . A．intimate I．special B．attractive J．stick C．person K．vigorously D．attachment L．advice E．satisfied M．circumstances F．receipt N．directly G．contaminate O．petitions H．replace