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Ziv Yolis5904 Oakdale WayDallas, TXDear Mr. Yolis, Thank you for your order placed on March 2nd, which included two paperback murder mysteries by author Anne Stevenson. Our records indicate that this was the 20th order you’ve placed wJth us here at Mail-Away Books! We can’t thank our loyal customers like you enough, and we hope you’ll accept the enclosed gift of the crime thriller A Dangerous Time, by Frederick Sutherland. Enjoy! We’d also like to extend to you an offer 1o join the Mail-Away Books Champion Customer Club. Membership is entirely free for you—only our best customers are invited to join! As a member, you’ll receive special discounts on bulk orders and advance notification of upcoming book releases. Plus, you’ll be entered Jnto our annual Champion Customers Club raffle, for a chance to win a $500 gift certificate to Mail-Away Books! All you have to do to join is fill out and mail back the form enclosed. We hope you’ll consider becoming a Mail-Away Books Customer Champion! Sincerely, Deborah DeLoux Founder, Mail-Away Books What do Champion Customer Club members NOT receive

A collection of mysteries
B. Previews of new books
C. Large orders at lower prices
D. A spot in a raffle drawing

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This past Thursday, more than 400 people showed up to the Stinson Auditorium for Professor John Wallace’s speech. Unfortunately, Professor Wallace wasn’t among them. It was not until after everyone had taken their seats in the auditorium that they learned the professor would not be able to make it. Early reports indicate that a scheduling mix-up kept the professor from making his appearance. At the time when he was supposed to be speaking to a crowd here in Stinson about literary history, he was giving a lecture on modern journalism at an event in Pittsburgh. Representatives for Professor Wallace have issued multiple apologies to the people of Stinson, assuring them the error was an accident. Thus far, it appears as if they have forgiven him. Tickets for his rescheduled Stinson appearance, this coming Saturday afternoon, have already sold out. It is likely that attendees are most excited to hear the professor talk about his latest bestselling novel, The Artificial Writer. But he has made it clear that this is not a press tour. Instead he will stick to his planned talk on the history of the novel in Western literature. What did Professor Wallace talk about in Pittsburgh

A. Current journalistic issues
B. The development of the Western novel
C. A historical aspect of literature
D. His latest novel

Date: 01/15/2011From: Edna PerthTo: Alex YoungSubject: Facilities at the GrandAlex, As requested, toured the facilities at the Grand International Hotel a week ago. Their two first-floor ballrooms should be large enough to accommodate the main conference events. Also, just down the hall are several smaller meeting rooms where we can stage the panels and seminar discussions. Unfortunately, our options for dining are not as conveniently positioned. The hotel runs an open-air courtyard cafe just outside the main ballrooms, but there isn’t much seating space— only about 100 chairs. A more spacious and elegant choice would be the Grand International Restaurant, but it’s on the third floor, on the other side of the hotel. I’ll leave it to you to decide which location would be best for the introductory luncheon on the first day. And, of course, I still haven’t heard when exactly the conference will be held. Haven’t you picked a weekend yet As soon as you do, please contact Regina Lim, the events coordinator at the Grand International. Her number is 555-6392. Edna Date: 01/24/2011 From: Alex Young To: Edna Perth Subject: RE: Facilities at the Grand Edna, thanks for your email, and I apologize for my delay in getting back to you. To answer your last question—yes, a date for the conference has been set. It will run from Friday, February 16, to Sunday, February 18. I’ve already called Regina, and everything is arranged. As for Friday’s luncheon, I believe the outdoor dining area will be adequate. We don’t expect more than 80 participants to be there for the introductory event. Then, for the group lunch on Sunday, we can use the hotel’s main restaurant. Have you started preparing your presentation I just spoke with Bill Waters, who’s giving the keynote address on Sunday, and he was quite nervous. In fact, I should go help him with it now. See you soon, - Alex What has Mr. Young already done

A. Hosted a luncheon with conference participants
B. Led a tour of the hotel’s facilities
Confirmed the conference date with the hotel
D. Prepared a speech for Mr. Waters

Dear Mr. Cobb, I am writing to express interest in the advanced graphic design position your company has advertised on the website Quick Jobs.com. After reviewing in detail the specifications for the job, I believe I am an eligible candidate. My 12-year career in graphic design began with the firm Vista Solutions, where I interned as a recent college graduate. For two years, I gained practical experience working with the top graphic software programs in a fast-paced, deadline-oriented environment. From there, I moved on to an associate designer position with FDM Graphics. I remained with this company for six years, during which I earned the Employee of the Year award twice. Most recently, I worked for your competitor, New Salem Design, as a senior graphics editor for four years. You can find more details about my work history in my resume, which is enclosed. Also, I am including a small portfolio of some of my most successful projects. I would love the opportunity to discuss this material with you in person. Sincerely, Lena Fitch Dear Ms. Fitch, Thank you for your interest in working with us here at Belfry GD, and for submitting the cover letter and resume. After carefully reviewing your portfolio and work experience, I agree that you would be a tremendous asset to our company. The next step is for you to come in for a personal interview with me and a few of my colleagues in the advanced graphic design department. In particular, I am interested in hearing more about the recognition you received during your time with FDM graphics. We have allotted Mondays, Wednesdays, and Fridays, from 1:30 pm to 4:30 pm, for interviews. Please contact our human resources director, Isaac Reginatti, at 555-1959 to reserve a time slot for your interview. I look forward to making your acquaintance and discussing this opportunity further. T.M. Cobb Director, Advanced Graphic Design Belfry GD What is Ms. Fitch asked to do

A. Send in a resume and cover letter
B. Contact Mr. Cobb’s colleagues
C. Apply for a human resources position
D. Choose an appointment time

Dear Mr. Cobb, I am writing to express interest in the advanced graphic design position your company has advertised on the website Quick Jobs.com. After reviewing in detail the specifications for the job, I believe I am an eligible candidate. My 12-year career in graphic design began with the firm Vista Solutions, where I interned as a recent college graduate. For two years, I gained practical experience working with the top graphic software programs in a fast-paced, deadline-oriented environment. From there, I moved on to an associate designer position with FDM Graphics. I remained with this company for six years, during which I earned the Employee of the Year award twice. Most recently, I worked for your competitor, New Salem Design, as a senior graphics editor for four years. You can find more details about my work history in my resume, which is enclosed. Also, I am including a small portfolio of some of my most successful projects. I would love the opportunity to discuss this material with you in person. Sincerely, Lena Fitch Dear Ms. Fitch, Thank you for your interest in working with us here at Belfry GD, and for submitting the cover letter and resume. After carefully reviewing your portfolio and work experience, I agree that you would be a tremendous asset to our company. The next step is for you to come in for a personal interview with me and a few of my colleagues in the advanced graphic design department. In particular, I am interested in hearing more about the recognition you received during your time with FDM graphics. We have allotted Mondays, Wednesdays, and Fridays, from 1:30 pm to 4:30 pm, for interviews. Please contact our human resources director, Isaac Reginatti, at 555-1959 to reserve a time slot for your interview. I look forward to making your acquaintance and discussing this opportunity further. T.M. Cobb Director, Advanced Graphic Design Belfry GD What accompanies the first letter

A copy of Ms. Fitch’s schedule
B. A list of job requirements
C. Ms. Fitch’s educational history
D. Samples of graphic design work

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