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The speaker says that the percentage of businesses that are family run is
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施工质量监理案例题。 [背景] 某工程项目，建设单位与施工单位签订了施工承包合同，合同中规定钢材由建设单位指定厂家，施工单位负责采购，厂家负责运输到工地，并委托了监理单位实行施工阶段的监理。当第一批钢筋运到工地时，施工单位认为是由建设单位指定用的钢筋，在检查了产品合格证、质量保证书后即可以用于工程，反正如有质量问题均由建设单位负责。监理工程师认为必须进行材质检验。此时，建设单位现场项目管理代表正好到场，认为监理工程师多此一举，但监理工程师坚持必须进行材质检验，可施工单位不愿进行检验，于是监理工程师按规定进行了抽检，检验结果达不到设计要求，遂要求对该批钢筋进行处理，建设单位现场项目管理代表认为监理工程师故意刁难，要求监理单位赔偿材料的损失，并支付试验费用。 [问题] 若施工单位将该批材料用于工程，造成质量问题其是否有责任说明理由。
24（）
PART THREE·Read the article below about public relations. For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet, for the answer you choose.Public RelationsA company does not function in a vacuum, but rather as part of a society. That society consists of the people who work for it, the people and companies that do business with it, the public at large, and the government that regulates and taxes it. These groups are known as a company’s "publics." In order for a company to deal with these publics effectively, a relationship of trust must exist. Employees will not cooperate with or put forth their best efforts for a company that they do not trust or that they fed is taking advantage of them. The public will not buy products or services from a company that, in their view, is not responsible or trustworthy. And the government, as the protector of the society it governs, is especially vigilant in dealing with a company that it regards as not operating in the public interest. Given these circumstances, every business, whether it is a giant corporation or a small factory, a five-star hotel or a roadside tavern, needs to give some thought to the relationship it has with all the various publics it interacts with. The techniques that a company uses to improve these relationships are known as "public relations", also called "PR".The goal of public relations is usually to improve the climate or atmosphere in which a company operates. Here are some results a company might expect from a successful public relations campaign:·Its products and services are better known.·Its relationship with employees has improved.·Its public reputation has improved.A successful public relations campaign can get people to do something that will help a company, stop them from doing something that might hurt it, or at least allow the company to proceed with a course of action without criticism. "An organization with good public relations has a favourable image or reputation, perhaps as a result of pubic relations activities." Says Richard Weiner, a noted and award-winning public relations counselor. In developing and implementing public relations plans, companies often use a simple five-step process: research or fact finding, planning, action, communication, and evaluation.A classic example of public relation at work is McDonald’s. it has always been important to McDmald’s to be known as a company that values cleanliness. Indeed, founder Ray Kroc emphasized cleanliness along with quality, service, and value as being the four most important things in any McDonald’s operation. For that reason, Kroc instructed the first McDonald’s franchisees to pick up all litter within a two block radius of their stores, whether it was McDonald’s litter or not. The company also did many other things to help protect the environment. In 1990, it announced a program called McRecycle in which McDonald’s committed itself to buy ＄ 100 million in recycled materials for use in building and remodeling its restaurants. It is important to understand the role public relations has played in all the company’s decisions. McDonald’s has always been socially responsible and extremely concealed about its image.These two facts are part and parcel of its public relationships. To McDonald’s, public relationships activities go much deeper than simply sending out press releases and having corporate officers serve on various charitable boards. The company understands that real public relations means taking significant actions first, then announcing them to the public. Without the first step, the second would be meaningless. Many companies do not understand this basic principle: If you want to make news, you must first do something newsworthy. According to the passage, a company’s publics refer to （） .
监理工程师监理工程质量的主要工作内容包括督促承包人建立与完善质量保证体系。
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