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Question 4 · Your organisation has undertaken a series of experiments in order to become more cost effective． You have been asked to write a report summarising the results of these cost-reducing strategies． · Write the report to the General Manager．including： ——a general introduction to this reform． ——One or two of the most effective strategies in this reform， ——One of the problems that surfaced during the course， ——what measures were taken to solve the above-mentioned problem．
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· Read the article below about how to handle work after treatment for cancer． · Choose the correct word or phrase to till each gap from A，B，C or D on the opposite page． · For each question 21-30，mark one letter(A，B，C or D)on your Answer Sheet．Continuing to Heal After Returning to Work You are on medical symptom．after learning that you have cancer，and you plan to return to work after your treatment．Should you return full time or part timeAccording to the American Cancer Society，a great number of workers who receive a (21) of cancer do retum to their jobs during or after treatment． (22) ，it’s better to come back in stages rather than all at once．Doctors (23) working two or three days the first week and then returning to full time from there， (24) ，on the energy level．After all，you can’t just walk into the office and expect to (25) ．at the same level you did before treatment．Just because you are healthy enough to go back to work doesn’t mean you are necessarily ready to work eight hours (26) ．a roW． What if you have to come back full time for financial reasonsHow do you (27) ．feeling sick or tired on the jobYou’d better be honest about it．Talk to your manager，immediate co-workers and people who (28) ．directly to you about how much work you can handle and what you need to (29) ．It’s also important to communicate to coworkers (30) you need to get through the day-it could be lying down for 20 minutes to regain your strength，or acknowledging that you can no longer work through lunch．
·Look at the statements below and at the five short summaries on the opposite page about business books on leadership ＆ management． · Which book summary(A，B，C，D or E)does each statement 1-8 refer to · For each statement 1-8，mark one letter(A，B，C，D or E)on your Answer Sheet． · You will need to use some of these Ietters more than once．PART ONE A． The New Boss Taking over as the‘new boss’is never easy．Expectations run high，you have a limited time to make a good impression and the competitive pressure is severe．Peter Fischer identifies‘seven building blocks of successful leadership transition’to help you find your way．He devotes a chapter to each step，including lists of unexpected difficulties and easily-made mistakes，suggestions，questions and a summary．The last part of this book contains case studies that focus on different‘new boss’situations．Fischer’s unembeIlished，straightforward style makes his concepts easy to understand and implement． B． Discipline without Punishment For CEOs，human-resource staff members and anyone who influences the development of an organization’s disciplinary system，this book is a must-read．Managers，supervisors and smallbusiness owners also will benefit from Dick Grote’s guidance on implementing a non-punitive approach to improved performance．This book is highly appreciated for the thoughtfulness and detail of his suggested disciplinary system，as well as his advice on incorporating this system into your daily management practices． C． The Game-Changer This book is both intriguing and highly useful．Procter & Gamble CEO A．G．Lafley and business author Ram Charan draw examples from several large，successful organizations—GE，Honey-well，and Dupont—but their primary focus is Procter ＆ Gamble(P&G)．They explore how P&G changed from a staid giant to an organization driven by innovation—and radically expanded its sales and profits along the way．They are candid about P&G’s organizational methods and failed innovations，and they show how willing it has become to open up and connect． D． The Leader on the Couch When Manfred Kets de Varies uses many real life stories to show how you can use psychology to understand the workplace，his points are clear and seem immediately applicable．Admittedly，his discussion of the theories varies from instructive to somewhat obscure，and his classifications of personality and organizational types may seem arbitrary，but when he explains the processes involved in change．he is realistic and humare．Readers who exert some conscious patience will find the author’s core points about the role of the unconscious in the business world insightful and useful． E． The 21 Irrefutable Laws of Leadership Principles are laws that apply across different cultures．generations，and circumstances，John Maxwell，drawing lessons from his own experiences as well as those of other leadem，has discovered 21 principles for leadership．In each chapter of the book，Maxwell describes each law as a tool that can help people succeed in business，church，spots，and pemonal endeavors。Anyone in any position，in any field，and in any culture，can learn and practice these laws to become a successful leader．The learning is made richer by real life illustrations that show how the laws are practiced or violated． This book mainly concerns the success story of a famous company．
· Read the article below about how to handle work after treatment for cancer． · Choose the correct word or phrase to till each gap from A，B，C or D on the opposite page． · For each question 21-30，mark one letter(A，B，C or D)on your Answer Sheet．Continuing to Heal After Returning to Work You are on medical symptom．after learning that you have cancer，and you plan to return to work after your treatment．Should you return full time or part timeAccording to the American Cancer Society，a great number of workers who receive a (21) of cancer do retum to their jobs during or after treatment． (22) ，it’s better to come back in stages rather than all at once．Doctors (23) working two or three days the first week and then returning to full time from there， (24) ，on the energy level．After all，you can’t just walk into the office and expect to (25) ．at the same level you did before treatment．Just because you are healthy enough to go back to work doesn’t mean you are necessarily ready to work eight hours (26) ．a roW． What if you have to come back full time for financial reasonsHow do you (27) ．feeling sick or tired on the jobYou’d better be honest about it．Talk to your manager，immediate co-workers and people who (28) ．directly to you about how much work you can handle and what you need to (29) ．It’s also important to communicate to coworkers (30) you need to get through the day-it could be lying down for 20 minutes to regain your strength，or acknowledging that you can no longer work through lunch．
Question 3 · A long-time client has written to complain about an under。shipment in their Christmas order．You have been asked to write a letter to apologise and offer solutions． · Write the letter： ——apologising for the mistake on your side， ——Offening solutions to the problem， ——showing your appreciation of their business， ——promising that such problems will not happen again.
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