听力原文：Xavier: Hi Olga. Did you find that information about grade appeals？ I found the information about student records.
Olga: Hi Xavier. Yes, I got it. Let's have a look through together and see what we can find. You start.
Xavier: OK. Educational records, including all student records, are
maintained by the Office of Records in room A167. Student Q21
records are maintained in a manner that protects the privacy of
students and provides eligible people access to the information
recorded.
Olga: I heard something about public information. This can be given
to certain people at the university without a student's permission.
Xavier: Ah, yes. That must be public directory information. The university Q22
defines public directory information as: name; addresses;
university e-mail address; photo ID pictures; telephone
numbers; major field of study; dates of attendance; enrolment
status ...
Olga: What？ Like whether they are full-or part-time？
Xavier: Yes. Also, students' hours enrolled in or completed; degrees,
honours, certificates received or anticipated; weight and height Q23
if they are an athletic team member; participation in officially
recognised activities and sports; and institutions previously attended.
Olga: That's a lot of information!
Xavier: Well, a person who wants it must have a good reason for obtaining
it, so essentially only faculty staff can get it. They have Q24
to fill out a request form. whenever they want this information.
Of course, they can approach the student directly and get it
from them ...
Olga: Can a student stop people accessing their information？ Q25
Xavier: Let me see .... Yes .... It says that a student may suppress the above public information items by completing and submitting a public directory information form. Forms may be obtained from the office.
Olga: OK.
Xavier: So, what did you find out about appealing against a grade？
Olga: Well, students have a right to a grade review to correct a grade and to a grade appeal as a remedy for an unfair grade in a course.
Xavier: Does that mean there must be a grade review before a grade appeal？
Olga: Yes, but I'll get to that in a minute. A grade appeal refers to
any of the following: the assignment of a grade to a particular
student on some basis other than academic or behavioural Q26
performance in the course; 6 the assignment of a grade to
a particular student by using more exacting or demanding
standards than were applied to other students in that course;
the assignment of a grade by a substantial departure from the
instructor's previously announced or written standards.
Xavier: That seems reasonable.
Olga: Students have a right to a grade review to correct an erroneous
grade and to a grade appeal as a remedy for an unfair
grade in a course. Even before the review, the student must
contact the instructor by midterm of the following term and Q27
request a review and an accounting of how the grade was
determined. If the student is satisfied with the response, the
procedure ends.
Xavier: So, there's no way t