题目内容
Sharon's boss thinks that some customers ______.
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听力原文：A: Come in Sharon and take a seat.
B: Thanks.
A: So, where do we start？ Should we begin with a look at last year and then go on from there？
B: Fine
A: So, how do you feel you've done in your first full year with the company？
B: Overall, I think I've done quite well. I feel quite confident now about what I do.
A: And are you happy with your duties？
B: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and I don't mind answering the phone and preparing invoices. Sometimes it's a bit boring typing long price lists, but then everyone has to do it.
A: That's true Does anything make your job difficult？
B: The computer. To begin with, I was slow because I didn't know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. I think the network is too old for our software and we need some new machines.
A: But apart from the computer, is there anything else you would like to change？
B: Erm, let me see. rd like the authority to issue credit notes without having to ask you first. You're often away on business and sometimes customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly. It's a bit embarrassing at times.
A: Yes, but some of our customers always find something wrong and try and get a credit note with every order. You can't believe everything they say, you know. What about your objectives for the future？
B: Well, I need to get to know the customers a bit better and maybe try to make fewer mistakes. But I think the most important thing is to increase my product knowledge, so I don't get embarrassed when customers make enquiries.
A: Don't worry, you'll learn all that in time. What I'd like to ask you about now is...
Your will hear a conversation between a head of department and an empleyee.
For each questions 23--30, mark one letter (A, B or C) for the correct answer.
After you have listened once, replay the recording.
The biggest problem with the computer is that ______.
Which chart is correct？S—the Smith's, B—he Brown's, G—he Green's
听力原文：A: Hello. North Seas Shipping. Can I help you？
B: Hello Could I speak to Amanada Collins, please？.
A: One moment please, I'll just try her office. Hello. I'm afraid she's in a meeting. Can I take a message？
B: It's OK. I'll try again this afternoon.
For questions 1--8 you will hear 8 short recordings.
For each question, mark one letter (A, B or C) for the correct answer.
What happens to the phone call？
What will they order？
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