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员工福利计划的实施要做好哪些工作
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M: Customer service. Andney Grant speaking. How may I help youW: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to doM: I’m really sorry, madam. I’ll check right away. Would you please tell me your order numberW: It’s CE2938.M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.W: OK. Well. Thank you.M: Thank you, madam, for choosing Linch’s Mail. I hope you will have a wonderful vacation. When will the woman leave for Mexico().
Christmas Eve means a warm get-together with friends, a candlelight dinner, or perhaps a celebration at a pub (洒馆) for students. But, for Cai Yingjie, the night has a different meaning: helping beggars (乞丐) and the homeless (people without homes). Cai, who is a student in journalism at Tsinghua, could be found at Beijing’s Wudaokou Light Railway Station that special evening. When she saw an old beggar, she took the cold, rough hands of the woman with her warm, clean hands, and gave the woman some warm bread and helped her put on a pair of new gloves (手套). The woman was surprised for a few seconds, then burst into tears, saying "for the first time I feel respected (gsa)". Cai said, "A beggar’s life is very hard. That’s why I want to help them." Cai was one of 14 Tsinghua students spending Christmas Eve among the poor. They walked in the cold wind along the streets from 4 to 7 p. m. on Friday, visiting 15 beggars in Beijing’s Haidian district. They brought bread and gloves with them, and stopped to greet beggars and offer them some of the warm food. Each beggar greeted them with a look of surprise. "I know the activity can’t help much, but it’s meant to show our respect and care for beggars and the homeless who have been neglected for so long," said Sun, head of the group. "And Christmas is a good time for that." Why did Cai offer her help [A] Because she is a student in journalism at Tsinghu. [B] Because she met an old beggar in the street. [C] Because she thought a beggar had a hard time.
当参与验收的各方对工程质量验收的意见不一致时，必须请当地有关部门主持协调处理。( )
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