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UNIVERSITY OF TORONTO February 23 To: Mr. David Nickols, President, Founders Group 344 Charring Cross Road, London, England Phone: (878) 9978-7565 Fax: (878) 9978-7677 From: Mrs. Julia Anderson, Dean, University of Toronto 23 Hyde Street, Toronto, Canada Phone: (905) 452-8788 Fax: (905) 452-8789 Dear Mr. Nickols, The faculty and students eagerly anticipate an insightful and stimulating lecture from you when you visit us on March 15th. In the email you sent me last week, I noticed that your lecture will be entitled "Surviving in a Global Economy," I expect that you will be able to provide plenty of first- hand experience to support your ideas. I have taken the liberty of arranging accommodation and transportation services for you while you are here in Toronto. During your visit you will be staying at the Royal York Hotel in downtown Toronto and will have access to a car and driver. Your lecture will take place on March 15th at 2 p.m. in the John Steiner Auditorium and will be followed by a brief question and answer period. If you have any questions regarding your stay please don’t hesitate to call me. Sincerely, Juiia Anderson, Dean University of Toronto Where will Mr. Nickols be giving his lecture on March 15th

A. In the auditorium at the university
B. At the Founders Group headquarters
C. At the campus outdoor stage
D. At the research center in downtown Toronto

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Cellular Phone Options Phone Optional Services SPS-1 Discounted rates for Sweetspeak club membersFree text messagingOnline access to computer network SPS-2 Discounted rates for Sweetspeak club membersFree text messagingOnline access to computer networkInternational roaming service Laser T-450 Discounted rates for Sweetspeak club membersFree text messagingCase and colored covers included Softspeak 400 Discounted rates for Sweetspeak club membersHeadset included Galactica Discounted rates for Sweetspeak club membersInternational Roaming service High Tech Discounted rates for Sweetspeak club membersFree text messagingLarge screen and advanced headset Sale on until September 3,2009. Call now! Sweetspeak PhonesRadio UniverseTEL : 02-2334-6746 FAX : 02-2334-8766 What is this advertisement for

A. Cellular phones
B. Radios
C. Large screen TVs
D. Internet service

Next month International Computers will host an online forum for all employees. The forum will run for 48 hours, from September 4-5 and will provide the opportunity for employees of International Computers from all over the world to participate. The purpose of the forum is to Drovide an online chat-room, in which employees can voice their opinions and offer suggestions relating to a number of issues that affect the company. Topics will range from policy satisfaction to product development. All employees are encouraged to visit the website, www.internationalcomputers.com, at some point during September 4-5 and offer their input. Following the forum a special report will be published and employee input will be incorporated into International Computers daily business. Why must employees visit www, internationalcomputers.com

A. They must create a membership account.
B. They must share ideas with other employees.
C. They must book tickets to travel the world.
D. They need to order computer equipment.

To: Sales Staff Hi, everyone, It is with great (150) that I inform you of an important change in personnel in the sales team. Jennifer Woodlow, who has been with us for over 15 years, has decided to move on. She is scheduled to finish up at the end of the month. I am unsure what will be done about finding a replacement for Jennifer. You’ll be pleased to hear that there is a good chance her position will be filled by an (151) candidate. Unfortunateiy, I cannot make you any promises at this stage. I am currently discussing the matter with the HR department. As soon as more information comes to hand, I will let you know. There will be a farewell party for Jennifer after work on Friday the 30th. I urge all of you to try and make it. I know a number of Jennifer’s closest colleagues have organized an employee (152) to raise money for a farewell gift, as well. If you have yet to contribute to this fund, l suggest you consider doing so. Thanks, Tatiana Safina-Director of Sales

A. official
B. external
C. internal
D. irrational

Playmate Children’s Products, Inc. Amsterdam 78-634 RUE Heinekie, The Netherlands Dear Consumer: We are extremely pleased with the recent surge in sales of our products. The new ToddlerMate, as well as the ChildMate have been a huge success. It is with great sadness and concern, however, that we announce the recall of the BabyMate. It has come to our attention that some of the small parts, including the baby walker attachments and wheel bearings, may be of a concern to young children if removed and swallowed. To ensure the happiness and safety of your children we ask that you return the BabyMate to any authorized retailer for a full refund. We appreciate your continued patronage and hope that this unfortunate development will not sway you from purchasing our products in the future. Our product development team has created new parts for the BabyMate that will significantly reduce this problem. We hope to have the new and improved product on the market by the end of the season. We sincerely apologize for the inconvenience and have only your child’s safety in mind. If you have any questions or concerns, please contact our customer service department. Sincerely yours, Thomas Gray Vice President To whom is the letter addressed

A. BabyMate owners
B. The BabyMate development team
C. BabyMate employees
D. BabyMate authorized dealers

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