·Read the text below about a retail group.·For each question 23-28, choose the correct answer.·Mark one letter (A, B or C) on your Answer Sheet. NOT JUST A SHOP!In his yearly report, the Chairman of a chain of retail outlets writes about the financial aspects of the business and describes the work which the company has done to benefit people in the areas where their shops are locatedIt continues to be an important part of our company policy to be responsible for the health and welfare of people in the areas which we serve. In the past year, we have concentrated especially on education and training, and have invested over £4,000,000 in this and other areas ranging from the care of the old to the arts.Let us look at these first. We have, as always, financed health research and care projects helping not only the old but children and the disabled too. We were especially pleased this year to provide alarms for disabled people who live alone and to run programmes which help children understand better the problems facing disabled people.The Groundwork Foundation encourages young people in poor areas to improve their environment, while the Schools Prom concert at the Royal Albert Hall in London includes 20,000 children nationwide. Both of these were given financial help.As mentioned above, in the last year we have been active in supporting a range of education projects. Two of our managers are now out of the company on 1-year projects, training young people for work in the retail industry and improving the quality of the teaching they receive. In addition, we have started a programme of 3-month schemes which our managerial staff are able to benefit from without having to take a long break from their jobs.Schools and universities have also benefited. A London Business School received £50,000 to develop a training programme for UK school staff, giving them the skills necessary to manage their own schools. A major University has received a promise of £100,000 over 5 years to fund a new teaching post in international retailing. This will allow 22 more students to study this subject each year.It is not only the company that supports good work for other people. Members of staff themselves are encouraged to join the company Give as You Earn system, to give money to others, especially those organisations working for the benefit of the local area. In such cases the company often gives its support by making an additional contribution.We look forward to committing even more money to these and other projects in the coming year. The company
A. only pays into projects that the staff choose. B. is keen for staff to help the local community. C. expects staff to support only local projects.
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·Look at the advertisement below. It shows the training courses which are offered by a company called Merton Training.·For questions 6-10, decide which course (A-H) is the most suitable for each person below to attend.·For each question, mark the correct letter (A-H) on your Answer Sheet.·Do not use any letter more than once. MERTON TRAINING SHORT RESIDENTIAL COURSESA. Advanced Presentation SkillsB. Better Time ManagementC. Essential Team-Building in the OfficeD. Updating your Selling SkillsE. Making the Most of ComputersF. Improve your Confidence in MeetingsG. Successful TelephoningH. Developing your Understanding of Accounts A new member of the team needs to learn how to use the office software more efficiently.
PART ONE·For questions 1-8 you will hear eight short recordings.·For each question, mark one letter (A, B, or C) for the correct answer.After you have listened once, replay each recording. In which part of the month were sales the highest
A. at the beginning
B. in the middle
C. at the end
·Read the memo and the email below.·Complete the form at the bottom of the page.·Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. AFT CLEANING SERVICES LTDTo: Liz Smith, SupervisorFrom: Peter Broadbent, ManagerI got this email yesterday from Collins Ltd in Mill Lane. Could you fill in a new client form for them Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us!From Paul Tomkins [p.tomkins@collins.co.uk]To Peter Broadbent [p.broadbent@aftclean.com]Sent 15 January 2002 16:46Subject Our telephone call on 14 JanuaryI can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January.NEW CLIENT DETAILSCompany: (41) ______Name of person to contact: (42) ______Address of property to be cleaned: (43) ______Starting date: (44) ______How client first heard about us: (45) ______
·Read the advertisement below about improving keyboard skills.·Choose the correct word to fill each gap, from A, B or C below.·For each question 29-40, mark one letter (A, B or C) on your Answer Sheet. LEARN KEY SKILLS FOR YOUR COMPUTER - ON YOUR COMPUTERComputers are now as commonly used in business as the telephone. Therefore, it’s important that people know how to use (29) efficiently. Now, you and your whole organisation are able to do this in the simplest way possible (30) learning and practising on your own, with (31) wide range of courses at beginner, intermediate and advanced level on CD-ROM. The person (32) appears on the screen acts as your teacher, (33) you through the tasks and explaining everything. Then (34) difficult exercises allow you to practise the things you (35) learned and test your understanding.(36) courses are excellent value - only £69.99. You (37) save yourself money if you buy the complete collection of seven courses. This is now available (38) the retail price of £410. You can make a further saving (39) 10% by ordering the complete collection (40) the next thirty days.
A. which
B. who
C. what