Most of the people who appear most often and most gloriously in the history books are great conquerors and generals and soldiers, whereas the people who really helped civilization forward are often never mentioned at all. We do not know who first set a broken leg, or launched a seaworthy boat, or calculated the length of the year, or manured a field; but we know all about the killers and destroyers. People think a great deal of them, so much so that on all the highest pillars in the great cities of the world you will find the figure of a conqueror or a general or a soldier. And I think most people believe that the greatest countries are those that have beaten in battle the greatest number of other countries and ruled over them as conquerors. It is just possible they are, but they are not the most civilized. Animals fight; so do savages; hence to be good at fighting is to be good in the way in which an animal or a savage is good, but it is not to be civilized. Even being good at getting other people to fight for you and telling them how to do it most efficiently — this, after all, is what conquerors and generals have done — is not being civilized. People fight to settle quarrels. Fighting means killing, and civilized peoples ought to be able to find some way of settling their disputes other than by seeing which side can kill off the greater number of the other side, and then saying that that side which has killed most has won. And not only has won, but, because it has won, has been in the right. For that is what going to war means; it means saying that might is right. That is what the story of mankind has on the whole been like. Even our own age has fought the two greatest wars in history, in which millions of people were killed or mutilated. And while today it is true that people do not fight and kill each other in the streets — while, that is to say, we have got to the stage of keeping the rules and behaving properly to each other in daily life — nations and countries have not learnt to do this yet, and still behave like savages. But we must not expect too much. After all, the race of men has only just started. From the point of view of evolution, human beings are very young children indeed, babies, in fact, of a few months old. Scientists reckon that there has been life of some sort on the earth in the form of jellyfish and that kind of creature for about twelve hundred million years; but there have been men for only one million years, and there have been civilized men for about eight thousand years at the outside. These figures are difficult to grasp; so let us scale them down. Suppose that we reckon the whole past of living creatures on the earth as one hundred years; then the whole past of man works out at about one month, and during that month there have been civilizations for between seven and eight hours. So you see there has been little time to learn in, but there will be oceans of time in which to learn better. Taking man’s civilized past at about seven or eight hours, we may estimate his future, that is to say, the whole period between now and when the sun grows too cold to maintain life any longer on the earth at about one hundred thousand years. Thus mankind is only at the beginning of its civilized life, and as I say, we must not expect too much. The past of man has been on the whole a pretty beastly business, a business of fighting and bullying and gorging and grabbing and hurting. We must not expect even civilized peoples not to have done these things. All we can ask is that they will sometimes have done something else. It can be inferred from the last three sentences that
A. even civilized people have done some fighting and bullying.
B. there is nothing wrong if civilized people do some fighting and battling.
C. those who have fought and bullied cannot be considered civilized.
D. civilized people have never done any lighting and bullying.
When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were worried. The 22-year-old Ms. Taneja would be taking calls from American customers of U.S. health-insurance companies, finishing her shift at 2:30 a.m. Hoping to reassure their young hire’s parents about her safety, her supervisors at Keane paid several visits to Ms.Taneja’s family home in nearby New Delhi. They outlined the security measures Keane takes to protect employees, such as providing a shuttle service to and from work, and having security escorts accompany young women who are riding home alone. "All of that adds to my morn and dad’s confidence," Ms.Taneja says. Facing a shortage of workers, India’s outsourcing specialists are pulling out the stops. In a culture where twenty-somethings often live with their parents and seek their blessing on major life decisions, family outreach has become a critical recruiting and retention tool, along with offering more-flexible work hours, higher salaries and continuing education. Such efforts "create a bond, not just between the employees and the organization, but also with the families, and is key to our retention strategy," said Ritu Anand, a human- resources executive at Tata Consultancy Services Ltd., one of India’s largest technology and outsourcing companies, in an email. India’s technology-services and outsourcing industry generated $33 billion in revenue last year and is expected to continue growing at a fast clip, as U.S. and European companies increasingly farm out customer service and software development, as well as such functions as billing, payroll, benefits administration and insurance-claims review. That growth has led to stiff competition for labor. Outsourcing firms are constantly trying to recruit new college graduates and lure young talent away from one another. Employee turnover rates have jumped, with half of the employees at Indian customer-service operations changing jobs annually. Like many other young call-center workers, Ms.Taneja has fielded several calls from headhunters offering her a salary increase. But having settled in at Keane and won over her parents, she isn’t moving."I do get plenty of calls, but I’m not interested," she says. "I don’t want to start all over." Keane, which is based in San Ramon, California, and operates in 10 countries, goes to great lengths to win parents’ confidence. The company, which employs 14,000 people worldwide and has $1 billion in annual revenue, invites parents to attend orientation sessions for the 200 to 300 new hires in India that start every few weeks. Because Keane isn’t a household name, some parents worry that working there might not enhance their child’s marriage prospects, a key consideration in India, or are concerned about money. "They’ll ask, ’how much will my son get" says Sudip Mandal, Keane’s head of recruitment in India. Other parents want to make sure that transportation to and from work is safe, especially for young women. Those anxieties were reinforced last fall by the rape and murder of a 22-year-old outsourcing employee of Wipro Technologies Ltd. on her way to the office for a night shift. Keane’s Mr.Mandal assures parents that Keane conducts rigorous background checks on local drivers before hiring them, and checks them daily to make sure they are alert and aren’t under the influence of alcohol. Like much of the industry, Genpact Ltd., a spinoff of General Electric Co. that has more than 34,000 employees in India, holds periodic "Family Days" for employees to allow parents and other relatives to see what they do. At a Genpact Family Day late last year, executives gave a presentation about the company’s business to 75 or so workers and family members. Then family members watched a talent show featuring their young relatives singing and dancing. Next came a comic skit about what life might be like if Americans were the call-center workers and Indians were the customers on the line complaining about poor service. Amarjit Vohra says she was initially opposed to her 24-year-old daughter Pawanpreet working at Genpact, mainly because of late-night safety concerns. But she says Family Day put her at ease. "I got to see the workplace from the inside," the elder Ms.Vohra says. Tim Huiting, vice president of human resources at Converges Corp., a Cincinnati-based outsourcing firm with 12,000 employees in India that handles customer service and billing for clients such as Dupont Co., Whirlpool Corp. and AT&T Inc., says, "People here now look at opportunities as one of the most attractive career options for their children." The high employee turnover rates in India’s outsourcing industry are due to all of the following EXCEPT
A. fierce competition.
B. shortage of workers.
C. growth of the industry.
D. India’s unstable culture.