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[说明] 系统用户支持首先需要解决的就是从用户角度需要看清什么的问题，要确定用户能够看到的内容的范围。只有这样才能明确用户支持的服务范围，提供客户满意的用户支持。 确立好客户角度看到的项目问题，并确立好用户支持的范围和手段之后，就可以建立用户支持团队，准备相应的客户支持服务了。 要提供用户支持，必须弄清企业对用户支持的范围是什么，通过哪些方式进行用户支持，即明确项目范围、清晰界定用户的需求。这点看似简单，但实际操作者却需要相当有经验，能够判断自己所拥有的资源；能够在既定时间内完成多少工作；能够与客户有技巧地谈判将其需求控制在最恰当的水平并维持到项目结束。 一般来说，用户支持应该先确定用户支持的范围，例如可以提供软件产品的安装、软件产品的基本日常维护和使用管理、软件产品的基本配置、软件技术问题的根源分析与珍断、提供软件本身问题的修正性软件、软件升级与远程技术支持基础服务等范围内的软件服务。 用户支持包括如下内容： (1) ， (2) ， (3) ， (4) ， (5) ， (6) 。
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Part A You will hear a talk on how to obtain information. As you listen, answer Questions 1 to 10 by circling True or False. You will listen to the talk ONLY ONCE. You now have 1 minute to read Questions 1 to 10. Mike goes to his local branch library finding information through the Internet instead of using an encyclopedia.
Part AText 1 People in the United States are becoming more and more aware of the influence of the automobile on their lives. The automobile has an influence on social life, on the economy, and on the environment. It is particularly its influence on the environment that people are increasingly worrying about. It has become obvious that the automobile contributes to air and noise pollution, traffic congestion, urban decay, and suburban sprawl, and that it has kept mass transit systems from developing. People are not so aware, however, of the relation between the automobile and energy problems. In the past few years the country has had energy problems such as brownouts and blackouts, fuel shortages, rising fuel prices, and bad effects on the environment caused by producing energy and converting it from one form to another. These energy problems are in fact closely related to the automobile. An enormous amount of energy, supplied mainly by petroleum, is required by the automobile. In fact, the automobile is responsible for 25 percent of the total energy consumption in the United States. Gasoline is only part of the energy required. It also take energy to manufacture the automobile in the first place. Then it must be transported to dealers who advertise and sell it, all of which takes energy. Energy is also required to make replacement parts for automobile repair. Once the car is on the road, energy still must go into producing gasoline for it. Oil fields must be discovered. Oil must be pumped to the surface and refined. And think of the energy required annually to build and maintain highways and roads. All together the energy requirements of a car are about 50 percent for gasoline and 50 percent for all these other needs that we have just mentioned. The question is, what can we do about all this What can we do to lower this figure, to conserve energy resources so as to reduce air pollution and help solve both our energy and automobile problems The most important thing we can do is to promote changes in passenger transportation. Bicycles are 22 times as energy-efficient as cars, walking 18 times, buses almost 4 times, and railroads 2.5 times. Only airplanes are less energy-efficient than cars. If we promote such changes, we won’t only conserve energy. We will also reduce the crowding and noise in the cities and we can use land for parks instead of for parking lots. It will take time for such changes to come about. Fortunately the sale of bicycles is increasing. And one thing we can do immediately is to increase the energy-efficiency of cars by using smaller cars and carrying more passengers. These changes that have just been suggested will require other changes in our society too, which some people may resist. It will not be easy to make these changes. But consider the alternatives. What is the probable meaning of the word "blackouts" in the second paragraph
The author assumes that we live in
经阴道剔除肌瘤，术后加强会阴护理
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