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A—The role of the chief negotiator B—Controlling negotiationsC—Committing to the results D—Site selectionE—Setting the agenda F—Keeping the upper handG—Initiating negotiations H—Basic protocolI—Reaching consensus J—The function of biasK—Formulating a workable strategy L—Selecting team membersM—Sizing up your counterparts N—Negotiating stylesO—Getting your message through P—Reporting the results （）确定谈判日程（）启动谈判

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Dear Client,Office Angels Agency is advising businesses to plan as far ahead as possible to ensure guaranteed staff cover during holiday periods. There is now a serious shortage of skilled secretarial and administrative staff and this is expected to get worse over the next twelve months.Businesses which require staff with experience of specialist computer applications are the most at risk. You are advised to contact our agency well before the staffs are actually needed to be certain of filling gaps with adequately trained personnel. If you don’t, it’s ahnost certain thatyou will be left without the skills needed to keep your office running smoothly.The reason for the shortage of secretarial staff appears to be a combination of two factors.There has been an increase in the demand for secretarial services over the last few years, and atthe same time there has been a lack of students deciding to choose secretarial studies.office Angels Agency would like to emphasize that businesses should not underestimate the difficulty of getting experienced temporary staff. It is also necessary to make the point that businesses should be prepared for the fact that they may have to pay more for this kind of service in the future. What kind of serious shortage is exnected to get worse over the next twelve months Shortage of skilled secretarial and（）.

生产性建设是指用于满足人民物质和文化生活需要的建设，如住宅建设、文教卫生建设、公共事业建设等。( )

A. 对
B. 错

Directions: This section is to test your ability to comprehend short passages. You will hear a recorded passage.After that you will hear five questions. Both the passage and the questions will be read two times.When you hear a question, you should complete the answer to it with a word or a short phrase(in not more than 3 words). The questions and incomplete answers are printed in your test paper.You should write your answers on the Answer Sheet correspondingly. Now the passage will begin. What price do the richercountries always raise？

Fire InstructionThe person discovering a fire will:1. operate the nearest fire alarm;2. attack the fire with available equipment, if it is safe to do so.On hearing a fire alarm:1. those in class: will go to the assembly area under instructions given by the teacher;2. those elsewhere: will go to the assembly area by the most sensible route.Assembly area:The assembly area is the playing field which is south of the sports hall. Here names will bechecked.Procedure:1. move quickly;2. do not stop to collect your personal belongings;3. do not attempt to pass others on your way to the assembly area;4. do not use the lift.Fire alarms:Fire alarms are situated as follows:1. A BlockAt the reception desk; at east end of connecting corridor; outside the kitchen door;2. B BlockAt the bottom of both stairways and on each landing;3. C BlockInside entrance room of sports hall.Fire InstructionDiscovering a fire: the first thing to do is to operate the (1) .Hearing the fire alarm: to go to (2) .Assembly area: in south of (3) .During the fire alarm:1. Do not stop to collect your personal belongs.2. Do not pass others.3. Do not use the (4) Locations of fire alarms: if you are now in C Block, you should use the fire alarm inside (5) of sports hall. 2（）