题目内容

Confirm the problem is high priority and will have a high impact.Having established the existence of a process issue, the team must create a ProblemStatement. The Problem Statement includes:______ : How big is the problem? This can consist of the percentage of the timethere are errors, the number of late orders per month, etc. Be specific to put datainto perspective. Specific data may not be available right away, so the team can fillin the blanks later during the Measure Phase.______ : What is the pain felt by the business or why should anyone careabout the solving this issue? Will solving the problem result in greater revenue orcost savings?______ : What department or what units are involved?

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