Directions: There are 10 questions in this part of the test. Read the passage through. Then, go back and choose one suitable word or phrase marked A, B, C, or D for each blank in the passage. Mark the corresponding letter of the word or phrase you have chosen with a single bar across the square brackets on your machine-scored Answer Sheet. Corporate culture is a not a new term. It has been used to describe the 1 beliefs, value systems, and processes that provide a company with its own unique flavor and attitude. 2 businesses of all sizes offer a specific range of services or products, every company has a set of values and goals that help to define what the business is all 3 . Here are some examples of elements that 4 creating and defining a corporate culture. At the foundation of any company culture are the standards for the operation of the business. These standards are usually expressed 5 the policies and procedures that define how the company will operate. This will include how different departments or functions 6 one another in the production process, the line of communication established between management and departmental employees, and rules 7 acceptable conduct of everyone who is part of the company. This basic organizational culture makes it possible to develop other layers of corporate culture based on these foundational factors. When employees have 8 to make suggestions that could improve the productivity or the general working environment of the company, the corporate culture is 9 , as it allows for free communication 10 everyone employed by the business.

A. individual
B. extinct
C. collective
D. controversial