Poor conflict management and poor communication skills include________ .
A. willing to apologize
B. trying to find a middle ground.
C. standing on others’ shoes
D. communicating contempt.
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In order to start a good conversation, we need to _____.
A. make eye contact before you approach.
B. ask YES-NO questions to learn more about the person.
C. speak in a very loud voice to attract people.
D. ask questions related to the political climate.
Which of the following is NOT the reason why we need to communicate and build relationship with others?
A. Need for inclusion.
B. Need for control.
C. Need to make money.
D. Need for affection.
When listening for information, it is wise to___________
A. make some quick judgments about the speaker, so you're not misled.
B. tie the message and speaker together in your mind.
C. be opportunistic by learning what you can do from this speaker, even if you learn what not to do.
D. listen for details rather than the main ideas.
Listening is poor when___________.
A. we don't expend the effort.
B. we experience message overload.
C. we experience psychological noise.
D. all of these are correct.
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