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PART THREE · Read the following text. · Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. · Mark one letter A, B, C or D for the answer you choose.Dear Mr. Blank:Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.Frankly, I believe I have reached the point of no return in dealing with your local staff.I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber At least ______ points of details may be listed in the above incomplete least.

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PART THREE · Read the following text. · Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. · Mark one letter A, B, C or D for the answer you choose.Dear Mr. Blank:Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.Frankly, I believe I have reached the point of no return in dealing with your local staff.I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber Mr. Black may be the ______ of the company.

PART THREE · Read the following text. · Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. · Mark one letter A, B, C or D for the answer you choose.Dear Mr. Blank:Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.Frankly, I believe I have reached the point of no return in dealing with your local staff.I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber Which of the following results Howard Gerber will accept

PART TWO · Read the following text. · Choose the best sentence from A--H to fill in each of the gaps. · For each gap 9--14, mark one letter A--H. · Do not use any letter more than once.The function of the office is to perform administrative work. First it must provide the necessary communications with customers, banks, government departments, and other outside organizations. Second, it must serve the information requirements within the company itself. (9) , the Office Manager must employ the most appropriate business methods, system and equipment.In an efficient administrative structure, clerical operations are organized so that they add to the profitability of the business. (10) while the total number of workers employed in production has fallen. In Britain, for example, the total workforce in the years 1919-- 1976 went up by 24%, while the number of people who were employed in clerical work increased by 150%. For a country such as Britain, (11) , that can mean inefficiency.To ensure that office services run smoothly, there must be the means to check, sort, copy and file correspondence and other paperwork. (12) , The size and resources of a company will determine how mechanized or computerized its office systems are. (13) . A balance must be kept between production, marketing, and administration. As a company develops and grows, the contribution of administration will vary in kind and in value.The most important objective in modern offices is the processing of data in order to provide a means of business control, but in many companies there are weaknesses in the ability to manage communications efficiently. For example, some data are often used only by individual managers, and (14) . In order to contribute to business efficiency, however, data processing must be a centralized service. The system which is required is one that looks at the total needs of a business and therefore assists management in making appropriate decisions quickly.A. in order to meet these needs efficientlyB. the office must give maximum service at maximum costC. the office must give maximum service at minimum costD. different departments in the same company may use different data processing systemsE. which depends on a manufacturing baseF. today there is a growing range of machines that can be used to do such jobsG. so that the office manager will try to solve this problemH. however, in many countries the number of clerical staff has increased

PART THREE · Read the following text. · Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. · Mark one letter A, B, C or D for the answer you choose.Dear Mr. Blank:Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.Frankly, I believe I have reached the point of no return in dealing with your local staff.I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber According to the service people, ______ are(is) to take the responsibilities.