题目内容

My first job after leaving school was in a bike shop. Then, I decided to go to college to study engineering, but I soon gave that up because I couldn't get enthusiastic about it. After that, I got a job working as a rep for a frozen food company, which was much better than studying. Our main customers were a convenience store chain called Star Stores, and the people there seemed to like the way I worked, as later they offered me the job of sales manager. I really enjoyed my time there and I managed to increase market share considerably by improving customer service. I stayed with them for ten years before moving to join Electra.
Although at first I earned less money, I knew in the long term the move to Electra was important for my career development. I started working with the staff, showing them how to deal with the customers- a happy customer always returns to the store! That's how I was promoted to the job of training organiser for the USA, working with the new staff. Now I'm here in the UK, I am an Executive Director.
Although we haven't introduced any new products yet, our sales figures have improved due to increased TV advertising. We're opening six new stores next year and although I'm busy, I enjoy feeling I'm part of the company's success story.
？Look at the notes about an American businessman calmed Matthew Webb, who is working in the UK for a company called Electra.
？Some information is missing.
？You will hear part of a presentation describing his working life.
？For each question (16-22), fill in the missing information in the numbered space using one or two words.
？After you have listened once, replay the recording.
(16)

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听力原文：F=Female M=Male.
F: Express Transportation Company.
M: Good afternoon. Eagle Production Company here.
F: How do you spell 'Eagle'？
M: EAGLE. Eagle Production Company. We recently dispatched some office desks through your company and we've just heard from our customers that two of the six desks were damaged when they arrived.
F: Are you sure they were all right before we packed and transported them？
M: Absolutely sure. All our items are carefully checked before leaving our warehouse. In fact, one of your supervisors was present while the desks were being packed by your people.
F: What was the consignment code？
M: 85902417.
F: Were there any letters after the number？
M: Yes, A HPTU. That's 85902417 AHPTU.
F: Ah yes. We delivered the desks to Golden. World Import Company for you.
M: That's right.
F: Could you please let me have their phone number so that we can arrange with them to inspect the damage？
M: Certainly. It's 799-67372.
F: 7 double 967372. Thanks.
？You will hear three telephone conversations.
？Write one or two words or a number in the numbered spaces on the notes or forms.
？After you have listened once, replay the recording.
Conversation One
？Look at the note below.
？You will hear a man making a call about a delivery.
Express transportation Company: Messages COMPLAINT
From: (1) Production Company
Re: 2 damaged desks (out of 6)-broken during transportation？ Consignment Number:
(2)
Desks sent to (3) World
Import Company.
Action to be taken: Ring (4) and arrange to inspect desks.

Eye behavior, involving varieties of eye-contact, can give subtle
messages which people pick up in their daily life. Warm looks or cold
stares tell more than words can. Meeting or failing to meet another
person's eye produce a particular effect. When two Americans look 【S1】.
searchingly at each other's eye, emotions are heightened and the 【S2】.
relationship becomes closer. However, Americans are careful about where 【S3】.
and when to meet other's eye. In our normal conversation, each eye
contact lasts only a few seconds before one or both individuals look away,
because the longer meeting of the eyes is rare, and after it happens, can 【S4】.
generate a special kind of human-to-human awareness. For instance, by
simply using his eyes. a man can make a woman aware of him comfortably
or uncomfortably; a long and steady gaze from a policeman or judge 【S5】.
intimidates accused. In the U.S. proper street behavior. requires a nice
balance of attention and inattention. You are supposed to look at a passer- 【S6】.
by just enough to show that you are being aware of his presence. If you
look too little, you appear haughty; too much, inquisitive. Much eye 【S7】.
behavior. is such subtle that our reaction to it is largely instinctive.
Besides, the codes of eye behavior. vary dramatically from one culture to 【S8】.
other. In the Middle east, it is impolite to look at other person all the time
during a conversation; in England, the polite listener fixes the speaker 【S9】.
with an inattentive stare and blinks eyes occasionally as a sign of interest
and attention. In America, eye behavior. functions as a kind of 【S10】.
conversational traffic signal control the talking pace and time, and to
indicate a change of topic. If you can understand this vital mechanism of
interpersonal relations, the basic American idiom is there.
【S1】

试述战后造成经济高速增长即“黄金增长时间”的原因。

Peter Stone