Background InformationBusiness communication is used to promote a product, service, or organization; relay information within the business: or deal with legal and similar issues. It is also a means of relaying between a supply chain, for example, the consumer and manufacturer. At its most basic level, the purpose of communication in the workplace is to provide employees with the information they need to do their jobs. Business communication encompasses a variety of topics, including Marketing, Branding, Customer relations, Consumer behavior, Advertising, Public relations, Corporate communication, Community engagement, Research & Measurement, Reputation management, Interpersonal communication, Employee engagement, Online communication, and Event management. It is closely related to the fields of professional communication and technical communication. Business is conducted through various channels of communication, including the Internet, Print(Publications), Radio, Television, Ambient media, Outdoor, and Word of mouth. Midnight Apps Had Failed A small little application called Cha-Ching, developed by Midnight Apps, was offering licenses for its next version in the Macheist bundle. Users would be invited to beta test the next version of Cha-Ching if they bought the bundle and all was glorious. Unfortunately, what happened was a complete failure of Midnight App’s communication strategy for the application. It really starts with this thread on the Macheist forums. While the developer did respond in this forum, you can sense the frustration stemming from a lack of progress updates from the developers. In fact, in the thread where people are wondering where the beta application is, the conversation starts to turn against the company. The conversation gets so heated, that users begin recommending other applications. One forum poster takes a stab at Midnight Apps by recommending Moneywell: the reason given-- "developers are committed". The commentator "rookie" even goes so far as to say "So I take it, we’ve given up on ever seeing Cha-Ching 2.0" This hostility then pours out to their own forum where people post threads like this one. Midnight Apps had failed to meet their promise of a beta, and then failed to communicate why. The users were revolting, but they weren’t just angry, they started recommending other products. So why did many of the forum users recommend Moneywell What was the difference Communication is the only way The answer was quite simple.Kevin Hoctor, the developer of Moneywell, is a master of support and communication. You can take one quick glance at nearly every single post on the Moneywell user forums and see that Kevin is involved in nearly every one. This approach constrains his time and his resources, but the man is still able to release builds and fixes. While Moneywell is not updated weekly, his customers feel confident in their software choice. This is what lead disenchanted Cha-Ching users to point others in his direction, and his communication efforts explain one of the modem tenants of good business and why Midnight Apps created a mess for themselves. Steady communication builds steady/loyal customers Communication, and a steady channel of communication, is what turns a good company into a fantastic company. It is one of the key tenants of modem web applications, where the principle concept is "ask the users" . People feel more invested in their software, their design and their website if they are constantly reminded of your awareness of them. There are always exceptions to the communication rule, and there are instances of constant user feedback ruining communication. However, most websites, software, and pretty much any consumer/business relationship benefits from having a steady stream of updates. It builds consumer trust and lets the user know their co-existence with your product is valid. There is a happy ending to this story The great news is that Midnight Apps realized their stream of non-communication was not worth the productivity time it gave them. They could generate more users and carve out more interest in their application by opening themselves up and talking about what happened. They even asked "How are we doing" to extremely positive reviews after their communication efforts increased 100-fold. This goodwill has spread to their business and applications, as Cha-Ching for iPhone is an excellent application. Constant communication, even if you feel like you have nothing to say, makes everyone feel involved in the process. Don’t waste it just saying hello, or talking about the weather, but explain what you’re doing and what’s happening. Don’t wait for the juicy update, give micro-updates. People will always want to know more about what’s coming, but a taste of what’s happening now will appease them. It doesn’t take a lot of effort to send out a weekly email, but its reward is almost 1 000%. So, get on with it.Exercises enchant
In a forest of mixed growth somewhere on the eastern spurs of the Karpathians, a man stood one winter night watching and listening, as though he waited for some beast of the woods to come within the range of his vision, and, later, of his rifle. But the game for whose presence he kept so keen an outlook was none that figured in the sportsman’s calendar as lawful and proper for the chase; Ulrich yon Gradwitz patrolled the dark forest in quest of a human enemy. The forest lands of Gradwitz were of wide extent and well stocked with game; the narrow strip of precipitous woodland that lay on its outskirt was not remarkable for the game it harboured or the shooting it "afforded, but it was the most jealously guarded of all its owner’s territorial possessions. A famous law suit, in the days of his grandfather, had wrested it from the illegal possession of a neighbouring family of petty landowners; the dispossessed party had never acquiesced in the judgment of the Courts, and a long series of poaching affrays and similar scandals had embittered the relationships between the families for three generations. The neighbour feud had grown into a personal one since Ulrich had come to be head of his family; if there was a man in the world whom he detested and wished ill to it was Georg Znaeym, the inheritor of the quarrel and the tireless game-snatcher and raider of the disputed border-forest. The feud might, perhaps, have died down or been compromised if the personal ill-will of the two men had not stood in the way. As boys they had thirsted for one another’s blood, as men each prayed that misfortune might fall on the other, and this windscourged winter night Ulrich had banded together his foresters to watch the dark forest, not in quest of fourfooted quarry, but to keep a look-out for the prowling thieves whom he suspected of being afoot from across the land boundary. The roebuck, which usually kept in the sheltered hollows during a storm-wind, were running like driven things tonight, and there was movement and unrest among the creatures that were wont to sleep through the dark hours. Assuredly there was a disturbing element in the forest, and Ulrich could guess the quarter from whence it came. The two enemies stood glaring at one another for a long silent moment. Each had a rifle in his hand, each had hate in his heart and murder uppermost in his mind. The chance had come to give full play to the passions of a lifetime. But a man who has been brought up under the code of a restraining eivilisation cannot easily nerve himself to shoot down his neighbour in cold blood and without word spoken, except for an offence against his hearth and honour. And before the moment of hesitation had given way to action a deed of Nature’s own violence overwhelmed them both. A fierce shriek of the storm had been answered by a splitting crash over their heads, and ere they could leap aside a mass of falling beech tree had thundered down on them. Ulrich yon Gradwitz found himself stretched on the ground, one arm numb beneath him and the other held almost as helplessly in a tight tangle of forked branches, while both legs were pinned beneath the fallen mass. His heavy shooting-boots had saved his feet from being crushed to pieces, but if his fractures were not as serious as they might have been, at least it was evident that he could not move from his present position till some one came to release him. The descending twig had slashed the skin of his face, and he had to wink away some drops of blood from his eyelashes before he could take in a general view of the disaster. At his side, so near that under ordinary circumstances he could almost have touched him, lay Georg Znaeym, alive and struggling, but obviously as helplessly pinioned down as himself. All round them lay a thick-strewn wreckage of splintered branches and broken twigs. We know from the first paragraph that Ulrich von Gradwitz
A. patrolled the forest regularly.
B. expected to chase a game.
C. was on guard against a person.
D. had a keen sense of hearing.